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Back up of heypressgo.com issue

I'm trying to backup my site heypressgo.com through the hub and the process seems to be taking a very long time. Is there something we are doing wrong along the way.

Fri, 25 May 2018 23:35:12
  • Nahid
    • Ex Staff

    Hey James !

    Hope you are having a great day!

    I’m sorry to hear about the issue that you’re encountering. Slow (or failing) backups can be caused due to a lot of reasons, e.g. server resources not meeting the requirements, plugin/theme conflicts and so on.

    In order to determine the source of the issue in your case, we’ll need more information regarding it. Would you be able to grant us Support Access from the WPMU DEV Dashboard plugin so that we can take a closer look into it? This handy guide can help you grant Support Access. Please respond back to this thread letting us know if the Support Access has been granted.

    We’ll be looking forward to hearing back from you. Thanks!

    Kind regards,

    Nahid