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Images disappear when JetPack is activated

When the JetPack plugin is activated the Smush CDN doesn’t load the images, disabled the Lazy Loading for images and Speed up image load times but no luck, can you help me?

Also, can you check why my Images still highlighted to resize, but the CDN > Resize Images is activated?

Wed, 16 Jan 2019 22:17:08
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  • Adam
    • Support Gorilla

    Hi Emmanuel

    I hope you’re well today!

    I checked your site and I see that JetPack is currently not configured. I can’t configure it, though, for you as I’d need to use my own account. Would you please set it up and try following change:

    on Jetpack -> Settings -> Performance page make sure that the “Speed up image load times” option is disabled.

    I know that this was tested during the chat but this actually is an option that’s causing the issue with disappearing images as it offloads the images to WP.com where they become not available for the Smush.

    Once this option is disabled, go to the “Hummingbird -> Dashboard” page and use “Clear cache” button there to clear all the caches that Hummingbird creates. This should help.

    If the images are still missing after that, please disable CDN option in Smush instead of the JetPack connection and let me know here. I’ll then access the site again and further investigate it.

    Once we got that sorted out, I’ll also check the other issue (image resizing).

    Best regards,

    Adam