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Help migrating a site with Shipper

Trying to migrate a site with the Shipper to WPMU DEV Hosting. Migration stuck on this step:

Check remote system export status: 2 of 13

Mon, 28 Jan 2019 20:56:44
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  • Adam
    • Support Gorilla

    Hello Jenks

    I hope you’re well today and thank you for your question!

    I checked the site and it seems that while the initial issue might have been because the beta version of the plugin was used, there was additional issue after it was replaced with the full 1.0.0 release during the chat.

    While checking the site I found some significant errors in the debug.log of the target site that suggested that the Shipper wasn’t fully installed, it looked like some “glitch” happened during file transfer, breaking the plugin. I also don’t know whether the Shipper data was reset after the replacement has been made.

    So far, I have reset Shipper data on both source and target sites, re-uploaded Shipper plugin files to the target site to make sure that it’s complete and then I restarted migration, initiating it from the source site.

    The pre-flight check completed fine and the migration seems to be “on the way” for some time already so I left it for now and let’s wait. This might take quite a long time so unless you’re reported earlier by e-mail (should be sent to b..n@cou…:wink:, please check both sites back in, let’s say, a day and see if the migration completed fine this time.

    In both cases – if it fails or if it completes fine – please update me here so I knew what’s the status and whether it needs further investigation or not.

    Best regards,

    Adam

  • Adam
    • Support Gorilla

    Hi Jenks

    I just got a message from my colleague about your support chat. He was helping you to transfer the site manually so you could meet your deadlines. He just let me know that it was successful and the site is up and running.

    I hope that’s a good news!

    I’m sorry I couldn’t reach you earlier to make it work with Shipper but I hope that in case of any future migrations Shipper will work for you better. Still, if you have any additional questions or would need any future assistance with migration, let us know and we’ll be happy to help.

    Kind regards,

    Adam

  • Jenks
    • Design Lord, Child of Thor

    Hi Adam,

    Thank you for your help.

    I would also like to pass on my thanks to Ashik who worked for almost ten hours to get this done.

    The team at WPMU is absolutely incredible, which is why I was over the moon when I saw that you were offering hosting. I am moving all of my sites across and will not be leaving.

    Thank you once again for your amazing efforts.

    Kind regards,

    Ben