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[Smush Pro] WebP Conversion issue.

The icon on the bottom of my page doesn’t show up when WebP Conversion is enabled.

Mon, 2 Dec 2019 5:09:35
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Smush Pro
  • FELIX
    • The Crimson Coder

    In order to explain what happened:
    – I had CDN in SmushPro including WebP Conversion activated
    – Then I found out that I had to replace one picture in a plugin’s folder (“document.png”:wink: in order to get a nicer icon on my site (following here the documentation of the plugin)
    – Then I waited, but after 1 hr still I saw the old icon on my page
    – So I deactivated CDN in total >> new icon was shown
    – After reactivating CDN however, the old icon came back
    – Then I reached out to support chat, where he found out that the old icon does only appear when WebP conversion is activated

  • Adam
    • Support Gorilla

    Hello Matthias

    I hope you’re well today and thank you for additional explanation!

    Is the icon still not showing for you?

    I’ve just visited the site and checked the page using five different browsers on PC (Chrome, Firefox, Opera, Edge, Internet Explorer 11) and two on my Android phone (Chrome and default Android browser) and in all cases the icon is showing fine for me – I made sure that WebP conversion is enabled on site before checking it.

    If you still can’t see it, could you please tell me:

    – what browser(s) – and on what OS, along with version numbers – did you test it with?
    – did you try in incognito browser mode?
    – if you have any add-ons in your browser(s) active, did you try to disable them?
    – what would be a geographical region/location (roughly) that you checked that from?

    Best regards,
    Adam