New to the community? Start here

Wrong email from Defender

I got an email from Defender asking to update the security Keys where I’ve updated it on time.

Wed, 11 Dec 2019 23:09:32
More Defender Pro discussions
Defender Pro
  • Ash
    • Code Norris

    Hello Seductful

    This is quite unusual. The email should be sent on time, I never found such issue with Defender,

    Do you have any third party service for handling emails on your email server? And does your email server have any log? If so, please send us the log file.

    I have also talked to the developer and he said there was a little change in the latest release. Though that should not affect the email but still if it does, that will be just once. He will also keep checking and if you face same issue again, please let us know.

    Cheers,
    Ash

  • André
    • André Bothma

    Hi there WPMUDEV (Ash)

    That was a rather short and to the point ticket logged by Ashik for me regarding :wink:

    The domain’s email is handled by DreamHost and I just had an online support chat with them regarding email logs, in which they informed me there are none by default. The support agent suggested I log a ticket for their team to have a look into it and and and, so I’ll rather just give up there as I have other more important issues to deal with currently.

    Let’s give it (+/-) 60 days until the next security key refresh then.

    THANKS for the reply anyway and hopefully we don’t need to chat about this matter again :wink: