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Hustle DB migration failure

Hustle is asking to migrate the tables, but I’m having a hard time. It is happening when I take the steps:
logged in > plugin > hustle > notification to migrate > click > pop-upwindow > progress bar > stalls at 88%+/-> tells me to contact support

https://cdn.livechat-static.com/api/file/lc/att/8801096/db73fd309c2012b3fec1f2b07edfcb05/hustle%20stall.jpg

Can you help me?

Sat, 23 May 2020 21:12:20
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Hustle Pro
  • Patrick Freitas
    • FLS

    Hi Ananda

    Sorry to hear you are having this problem.

    We escalated this to our Second Line Support, once the agent replies to the ticket, you will receive a notification.

    Note, the second line support deal with a more complex situation, and it can cause a delay in the response. Thank you for understanding.

    Best Regards
    Patrick Freitas

  • Alessandro
    • Nightcrawler & Daydreamer

    Hello Ananda

    Did manage to complete the migration on your production site? You reached us when the migration progress stalled.

    Migration is a resource-consuming process and sometimes may get stuck. You can simply hit “Retry migration” and it should continue for the point it was interrupted.

    Give it a try (if not tried yet) and let us know. :nerd:

    Kind regards,
    Alessandro.

  • Ananda
    • Heroic Publisher & Metalhead

    Hi Guys,
    I’ve tried to move laterally on this issue.
    So thinking that actually I don’t need to migrate the data from the past merely upgrade the way tables are handled.
    To this end I exported my pop ups etc and uninstalled the plugin. Thinking that a fresh install should solve the problem. However with the reinstall – the old files where still there – and the notification to migrate data back again.
    Any idea on how to complete delete the plugin and data and thus allowing for my fresh install?
    Best,
    Kailas

  • Ashikur Rahman
    • Ex Staff

    Hello Ananda ,

    Have you tried to uninstall the plugin after setting it Reset for Data? It would be a worth try. Please go Hustle Pro > Settings > Data > Uninstallation and set “Reset”.

    [attachments are only viewable by logged-in members]

    Let us know how it goes. Feel free to reply here for further assistance with this.

    Have a great day ahead.

    Regards,
    Ashik