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Popup image not displaying on Internet Explorer

I had an issue with our pop up. It is not displaying the image on internet explorer and squashing on mobile.

Tue, 2 Jun 2020 13:40:44
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  • Adam
    • Support Gorilla

    Hello Sam Boarer

    I hope you’re well today and thank you for your question!

    Unfortunately, Internet Explorer (even the last released version 11) isn’t quite “industry standard compatible” if it comes to CSS/HTML and it might result in some unexpected issues with some specific “code structures”.

    The quickest solutions/workaround here would be to change settings of the popup and in “Appearance” section change “Fitting” option for “Featured images” from “Fill” to “None” as “Fill” isn’t well supported by IE11 (and with older ones wouldn’t work well too).

    There’s a good chance also that it would solve the mobile layout issues. Would you give it a try and let me know if it’s fine that way?

    If not, I’ll see what else could we do to address this so it would work in IE and get displayed fine on mobile too.

    Best regards,
    Adam