[The Hub Client] MISC. Ideas / Billing Options (Please Read)

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Include an option for a (Software License Management) billing option for other Premium Plugins used in the creative process – Cease billing on uninstall.

(Slightly Unrelated): – Make The Hub Client sites manageable from (main hub) – add a separate tab (away from personal) for client sites with a search option and filter by plan/subscription.

***An Idea To Scale Your Support: — WPMUDEV White Label Hub Client Support Channel Integration (Enable/Disable option). If enabled it will then become a purchasable (professional) support plan by your Agency user’s clientele on THC (on a per site basis). Then Allow your agency users to charge cost or upcharge this service. This would allow more needy clients access to Super Hero Support and create a new revenue stream for everyone.

  • James Farmer
    • Founder & Chair (honest)

    No need to apologize, this is awesome :slight_smile:

    – billing will be flexible (as will automation) so you can charge for extra features of you like (and upcoming plugin management features will also help you keep 3rd party licenses updates current)

    – linking that to install / uninstall premium plugins would be hard though, it’ll be more about ‘plans’ you create on install

    – Client management will be done by the hub here (which should take care of the centralised stuff)

    – We won’t be white labelling our support though, it’s not where we want to head as a company… our focus is on helping our members, which we’d lose if we had to extend to a call-center style 1000+ person support model (even if, I agree, it could be a very successful business)

    • Dylan B.
      • SorryAboutThat

      Thanks for the reply! I am Glad to hear that the billing system will be flexible enough to accommodate most people’s needs. I am also happy to hear that client management will be handled on the main hub. Yeah, the white label support bit was more or less just an idea. I reckon your “Agency” users will act as an extension of your support team anyways. Would Agency users be able to submit a support ticket for assistance on a client site if they were experiencing a complex issue?