[The Hub] Support service for team members and clients

3

I know this was discussed here before in another post, but I decided to create this one so we can centralize and make this request official.

I believe it would be very useful for us if team members and our customers could have access to the wpmudev support chat.

Even though it has an additional cost, which I think is super fair and coherent to maintain the quality of the service.

Maybe the support in all the languages? okay, maybe I am overthinking, but it would be a dream coming true.

Please do not forget to vote on this request on the up arrow on the left side who thinks it would be very useful to our WP Business
<3

  • Pawel Pela
    • Ex Staff

    Hello Daniel Peres !

    Hope you’re doing well today!

    This is a complex topic actually, but as you’ve mentioned – it’s been widely discussed both between our members and our staff and management. It’s definitely one of the items on the table, but there are no conclusions yet regarding this.

    Technically – not really an issue. Logistically – quite a task! Julian has a very valid point here regarding this.

    As always – we welcome all feedback, so please feel free to chip in :)

    Kind regards,
    Pawel

  • Art Smith
    • Site Builder, Child of Zeus

    I appreciate this idea and how it could help some businesses. However, I would prefer to have my clients request help from me. Most issues that my clients experience would be more quickly resolved by me since I know my clients and their technical implementations. My business success is directly connected to the relationships with my clients and every issue is an opportunity to enhance the relationship and possibly provide additional services to my clients. Even when providing self service hosting I would still prefer to provide tier 1 support myself. When I go to WPMUDEV support with issues that I can’t figure out I can then also articulate the issue better than most of my clients which helps reduce the time impact on the WPMUDEV support team.