[The Hub Client] Transfer a billing to another website/client

1

We are faced with a problem:
A customer who was billed on an external site for maintenance now has his site hosted on wpmudev which we have attached. Its annual billing cannot be transferred to the new site and that’s a shame.
In other cases, a customer may pay for a service and wish to switch this service to another site along the way. It should be possible to reassign billing to this site.
It would be wise to be able to transfer an invoicing to another site where the customer is attached.

  • Patrick Freitas
    • FLS

    Hi Immersive

    I hope you are doing well.

    Thank you for your feedback and suggestions, unfortunately, the only solution would be to end the subscription and start a new one.

    The main reason for that is how the API works behind the scenes but we forwarded this request to our developers and designers so we can keep tracking it and try to find a solution.

    Best Regards
    Patrick Freitas