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Adding Custom Domain Question

Hi there!

I'm adding a custom domain and just wanted some clarification on this part of your Help Docs:

"Take note that if you want www redirects to have SSL certificate, you would need to add that domain in our cpanel in addition to apex domain."

I have added the following DNS records with WPMU IP addresses, as follows: A * [ip address] and A @ [ip address]

This is correct, right?

Will it also direct "www" to the root? If not, what exactly do I need to do to make "www" redirect to the root?

Many thanks!

B

Sun, 3 Mar 2019 0:49:59
  • Nithin Ramdas
    • Support Wizard

    Hi Brent Carr,

    Hope you are doing good today. :slight_smile:

    Will it also direct “www” to the root? If not, what exactly do I need to do to make “www” redirect to the root?

    Just to be sure, you want your website when loaded via www URL to redirect to non-www URL? If yes, that’s how it would behave at the moment.

    “Take note that if you want www redirects to have SSL certificate, you would need to add that domain in our cpanel in addition to apex domain.”

    The docs mentioned is to add the domain with www in our Managed Hosting page, which you can do by clicking the “Add Domain” button in the “Domains” tab in Managed Hosting page and add the domain with www.

    However, it won’t still redirect the site to www, because www is also A/AAA, so to ensure the site loads in www, you’ll have to make sure to point www(CNAME to @ or our CNAME) in the DNS settings, the general step would be:

    @ A ourIPv4
    
www CNAME @
    
@ AAAA ourIPv6

    I hope this helps. Please let us know if you have any further query. Have a nice day ahead. :slight_smile:

    Regards,

    Nithin