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Hi there,

Hummingbird is reporting an error on one of my websites hosted by WPMUDEV:

"It seems we are having problems in our servers…"

See also screenshot.

Any idea what's causing it?

Cheers,

Leonard

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Mon, 7 Jan 2019 8:07:16
  • Adam
    • Support Gorilla

    Hi Leonard

    I hope you’re fine today!

    Please note: I let myself to move this thread from the Members forum where you posted it (which is meant mostly for a members' discussion) to our Support forum as this seems to be an issue that needs to be supported by WPMU DEV staff. I hope that's fine for you :)

    The message that you’re getting is actually a “two part” message. The first part that says “we are having problems with our servers” shows up because Hummingbird is not able to communicate with our API, thus not able to proceed. However, the second part which mentions the CURL issue is a result of the issue reported by WP core. Basically, it means that the WP wasn’t able to connect to defined URLs using PHP CURL library.

    This seems to be the reason for the issue but we’ll need to find out what’s causing it. While it’s often caused e.g. by outdated or even missing CURL library or CURL using invalid SSL certificates (which is not the same as the site SSL certificate), this is unlikely the case as CURL is available on our hosting and we keep things up to date.

    I would suspect that it’s more of a “site specific” issue rather than anything else and I’d like to check this. I understand that this is only happening on one specific site of all the sites that you host with us – the other are fine and are not affected by the issue, is that right?

    Did this message start to show just recently (and if so – where there any changes made to the site around that time, such as e.g. updates, some changes in configuration, new plugins installed or some custom code added) or is that so from beginning?

    Let me know please and it would also be great if you could, please, enable support access to the site so I could take a closer look. To do so, please go to the “WPMU DEV -> Support” page in that site’s wp-admin area, click on “Grant support access” button there and let me know here once it’s done.

    Best regards,

    Adam

  • Leonard
    • Site Builder, Child of Zeus

    Hi Adam,

    Since it happened on the new host I suspected it to be a hosting bug, so that’s why I posted it over there. The issue has since resolved itself, don’t know how but I’m happy it did!

    Thanks for the quick response though!

    Cheers,

    Leonard