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Bluehost shut down my site

I deleted my site from my wpmudev account because Bluehost said your add-ons were overusing all the website ram. I need help. Here is the error list they gave me.

From: [email protected]

Date: January 7, 2019 at 2:17:58 PM CST

To: [email protected]

Subject: About your jmconsultinginc.com bluehost.com account

This user caused the box OOM'd several times. Please make sure the actual issue has been sorted out and then re-activate the account.

Running Processes:

webseoma 28266 1.7 0.6 419648 208288 ? D 23:27 0:11 /opt/php70/bin/php-cgi /home1/webseoma/public_html/wp-admin/index.php

webseoma 50098 2.9 0.5 367380 188584 ? D 23:33 0:07 /opt/php70/bin/php-cgi /home1/webseoma/public_html/wp-load.php

webseoma 69239 103 0.3 294296 128216 ? R 23:37 0:02 /opt/php70/bin/php-cgi /home1/webseoma/public_html/wp-cron.php

webseoma 69323 0.0 0.1 216712 51052 ? R 23:37 0:00 /opt/php70/bin/php-cgi /home1/webseoma/public_html/index.php

webseoma 69350 0.0 0.0 197108 31660 ? R 23:37 0:00 /opt/php70/bin/php-cgi /home1/webseoma/public_html/index.php

Current Site Requests:

180.76.15.24 jmconsultinginc.com /

180.76.15.25 jmconsultinginc.com /

207.98.221.228 jmconsultinginc.com /not_found

207.98.221.228 jmconsultinginc.com /wp-admin/

207.98.221.228 jmconsultinginc.com /wp-admin/admin-ajax.php?callback=po_data&orig_request_uri=

207.98.221.228 jmconsultinginc.com /wp-admin/edit.php?post_type=course&page=coursepress_settin

207.98.221.228 jmconsultinginc.com /wp-admin/edit.php?post_type=course&page=coursepress_settin

66.135.60.59 jmconsultinginc.com /wp-load.php?wpmudev-hub=5c18947dd5883-1545114749.8746

66.135.60.59 jmconsultinginc.com /wp-load.php?wpmudev-hub=5c18948457b4d-1545114756.3592

66.135.60.59 jmconsultinginc.com /wp-load.php?wpmudev-hub=5c189484a5cfe-1545114756.6792

66.135.60.59 jmconsultinginc.com /wp-load.php?wpmudev-hub=5c18948c51049-1545114764.3319

66.135.60.59 jmconsultinginc.com /wp-load.php?wpmudev-hub=5c189493d53f0-1545114771.8735

66.135.60.59 jmconsultinginc.com /wp-load.php?wpmudev-hub=5c1894a9b0ef1-1545114793.7247

66.135.60.59 jmconsultinginc.com /wp-load.php?wpmudev-hub=5c1894b002f2b-1545114800.0121

66.135.60.59 jmconsultinginc.com /wp-load.php?wpmudev-hub=5c1894b5653b4-1545114805.4146

66.135.60.59 jmconsultinginc.com /wp-load.php?wpmudev-hub=5c1894bb21bd9-1545114811.1382

66.249.69.31 jmconsultinginc.com /

67.20.110.107 jmconsultinginc.com /wp-cron.php?doing_wp_cron=1545114794.98315501213073730468

67.20.110.107 jmconsultinginc.com /wp-cron.php?doing_wp_cron=1545114812.80929398536682128906

67.20.110.107 jmconsultinginc.com /wp-cron.php?doing_wp_cron=1545114938.72282600402832031250

67.20.110.107 jmconsultinginc.com /wp-cron.php?doing_wp_cron=1545115065.51994800567626953125

The above processes may be limited to fix the issue need to check the logs, app, plugin etc.. to fix the real issue.

Thank you,

Bluehost Support

Wed, 9 Jan 2019 22:39:17
  • splaquet
    • WordPress Warrior

    Hard to see a problem within those lines.

    If your site is using up all of the account ram, I don’t know why they’d shut off your account if you’re only using your ram.

    How much ram does your account have?

    How much ram do you have configured in wp-content?

    If your site is running rogue on you, I’d recommend disabling your plugins until you find the culprit.

  • Ash
    • Code Norris

    Hello Matt

    Looks like you had a very low memory limit in your hosting package. What was your memory limit?

    Some plugins need a bit higher memory like coursepress, snapshot etc as it has to process a lot. We recommend having memory limit at least 256M, but 512M is better. It also depends on other plugins you are using. For example, sometimes a combination of two plugins make things worse. If you have two caching plugins, it will increase the loading time instead of making the site faster.

    So, what happens if you increase your memory limit? Is it possible to increase? Is there any higher package?

    Let us know how it goes. Have a nice day!

    Cheers,

    Ash