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Dashboard Plugin Conflict or just causing a display glitch

On my site I have a strange admin graphical layout glitch when the WPMU Dev Plugin is activated. I don’t know if it is caused by the plugin alone or if it is conflicting with another plugin I have installed. When I deactivate the plugin, everything looks fine. I haven’t gone through deactivating all each of my plugins to see which is causing, I just started with the least important to what I am actively using on my site and it seems that this was the first one that I deactivated that fixed it.

Any suggestions? Thanks for your help.

Here is a screenshot of what is going on. http://www.evernote.com/shard/s1/sh/ed0b822e-9398-4659-9c88-afe77e066337/1960d4ef2feaa41d82b503a7f43dc809

Sat, 29 Dec 2012 20:48:22
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WPMU DEV Dashboard
  • Zyniker
    • WordPress Warrior

    I’ve never seen the WPMU DEV Dashboard do something like that, so I would be inclined to believe that there’s a conflict with some other plugin. It seems odd that it is affecting some of the panels in the dashboard but not others (even stranger that it isn’t linked to the length of text on the panel, seemingly).

    Which other plugins do you have installed? It might help to start narrowing down the list by focusing on those which modify the dashboard.

  • aecnu
    • WP Unicorn

    Greetings successfulgeek,

    Sorry to see that you are having an issue with the WPMU DEV Dashboard plugin and I have to agree with Zyniker that this is a very unusual occurrence.

    Now it is time to go into full blown trouble shooting mode because it appears there may be some conflict here and one way to find out conclusively.

    Standard plugin trouble shooting protocol – first to switch to the Twenty Eleven theme just long enough to check for the problem – if the problem still exists next involves deactivating all plugins except the plugin in question and then see if the issue still exists.

    If it does not, then you want to activate plugins one at a time testing in between to see if the issue returns. Even when you find one plugin, it may be in your interest to deactivate the problem plugin and continue testing the rest of the plugins to insure no others are also conflicting.

    You will know the conflict when the issue returns and which plugin(s) you activated that cause the issue.

    Please advise if there are any plugin conflicts and if so what the plugins are that are conflicting.

    Cheers, Joe

  • aecnu
    • WP Unicorn

    Greetings successfulgeek,

    Thank you for the additional input and the screen shots which are indeed helpful.

    Any chance you have FTP’ed in and done a file size comparison of the WPMU DEV Dashboard plugin files making sure they match?

    Please advise and in any event have a GREAT weekend!

    Cheers, Joe

  • successfulgeek
    • The Incredible Code Injector

    I completely deleted the WPMU Plugin using the WordPress dashboard, hoping it would remove database entries and such, and then uploaded a freshly downloaded copy. It is still messing with my admin though.

    I notice that it maintained my Premium.WPMUDev login stuff though. And the “Stay in the WordPress loop by following us on Facebook, Google+ and Twitter, and never miss out on great plugins, themes or important security news!” notification at the top keeps coming back no matter how many times I dismiss it.

    Thanks again for your help.

  • successfulgeek
    • The Incredible Code Injector

    I have the settings set to display all notifications on the plugin because I want to be notified, but I also want to be able to dismiss notifications when I click dismiss. For some reason the Stay in the Loop notification keeps coming back when I click dismiss. It also takes me to the WPMU Plugin Dashboard when I click dismiss instead of leaving me on the page I was on.

    The other thing that is happening is that I still have the graphical glitch in the admin sidebar when the WPMU Dev plugin is activated. This can be seen in this screenshot. http://screencast.com/t/UfdHVkw3832

    No other plugin is activated, this is a fresh install of the plugin that I downloaded 2 days ago. And I currently have the 2011 theme activated so that nothing else can interact with the plugin.

  • aecnu
    • WP Unicorn

    Greetings successfulgeek,

    Now that is truly bizarre

    I completely deleted the WPMU Plugin using the WordPress dashboard, hoping it would remove database entries and such, and then uploaded a freshly downloaded copy.

    Unfortunately deleting plugins do not remove their database entries. The only way I have been able to fix this is by restoring a previously created backup of the database before making the change.

    I have the settings set to display all notifications on the plugin because I want to be notified, but I also want to be able to dismiss notifications when I click dismiss. For some reason the Stay in the Loop notification keeps coming back when I click dismiss.

    Thank you for the great clarification above and I am not sure how the dismiss function is kept track of that you have indeed dismissed the item i.e. cookie

    With that said, I will see if I can get the lead developer in here with his invaluable insight into this plugin for his advice/advise for us.

    Though this may take a bit longer then a normal ticket, I will try to get him in here asap.

    Cheers, Joe

  • Aaron
    • Ex Staff

    That’s all very very strange. There shouldn’t be any conflicts with normal WP on it’s own. Obviously something is very strange with your WP installation, it appears to be breaking ajax as well. Perhaps some files got missed on your update to WP 3.5.

    I would recommend overwriting core WP with a fresh set of files (easy just use FTP). That will replace or fix up any old or missing core css/js. As well as a fresh download and install of our dashboard plugin.

    Let me know if still having issues after that.

  • successfulgeek
    • The Incredible Code Injector

    Ok I downloaded a fresh install from wordpress.org, uploaded it and still didn’t work. I just realized one thing that was different that may have been affecting it. I was using Cloudflare to help speed up my site. I don’t know if that affects anything or not. I just disabled it and will see if that fixes it in the next couple hours while the DNS changes over.

  • Aaron
    • Ex Staff

    That could most definitely affect it, as it’s minifying or combining of css/js often causes problems. It’s pretty common, and usually you have to tweak those options or settings. Also it could be using old css from before your WP upgrade that is still cached.

  • Dean Kaus
    • The Bug Hunter

    @successfulgeek one thing that may or may not be related. I noticed in your screen capture on the left there appears an update notification for Genisis.

    Is this a theme genisis? Reason i ask is that I had a client who had the Genisis theme and finally talked them into another theme as it caused so many problems.

  • successfulgeek
    • The Incredible Code Injector

    At the time of the screenshot it was on Genesis, but since then I am using the 2011 basic theme just to make sure there are no conflicts.

    I also completely disabled all caching and Cloudflare is no longer attached at all but I am still having the challenge. What can I try next?

  • successfulgeek
    • The Incredible Code Injector

    I actually went ahead and reinstalled wordpress completely with a fresh database and it seems to be working now. I don’t know what happened that messed it up so much, but it seems as though it was something in my database. Thanks for your help.