Defender 2 Step Authentication

Hi I can’t log into my website as I’ve changed my phone and I has 2 step with google authenticator. I dind’t relise this didn’t take the code with it when you logged into google. Is there a way of bypassing?

  • Dimitris Kalliris
    • Support Team Lead

    Hello Paul

    You can click on the Lost your device? option (if you’ve enabled the “Lost Phone” setting already) and a code will be sent to your email address. Then you can re-setup the 2FA in your new device.
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    Let me know if that works for you.

    Warm regards,
    Dimitris