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Defender is keep locking out my cell phone

Defender is keep locking out my cell phone, especially when I visit the Works page.

The mobile IP was already white listed twice now.

Credentials already sent!

Wed, 10 May 2017 9:23:18
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  • Paul Kevin
    • Neo

    Hello carl ,

    Hope you are doing well today. Kindly confirm if your cell phone has a static or dynamic IP. I understand most ISP’s do dynamic IP’s on devices with one public static IP for the router. Also I found an IP both in the blocked and allowed list. Can you confirm if the lat IP ending with 33 is for your cell phone.

    Thank you

    Warm Regards

    Paul Kevin

  • Paul Kevin
    • Neo

    Hey there carl ,

    Sorry for the late response. Have you tried to access this on another site set up with Defender? I have notice there are alot of warnings in your WordPress installation of a theme or plugin using $HTTP_RAW_POST_DATA which is deprecated in your PHP version. The main reason also to why mobile logins are being blocked is they are using other header names as the remote address of the device.

  • carl
    • Design Lord, Child of Thor

    Hi,

    So what is the fix?

    I have now had 3 potential clients (that have contacted me, who knows how many others have tried?) get blocked out as soon as the go to “Works” from any device including desktops!?

    I have now had to disable the plugin as its locking too may people out for no reason??

    I need you to fix this please, im not very comfortable with this plugin now, and how many other of our 70+ sites its on?

  • Paul Kevin
    • Neo

    Hello carl ,

    The fastest way is to find out which plugin uses that script and fix the path. It should be something like this //a.vimeocdn.com/js/froogaloop2.min.js This sets the script to load on the protocol that the current user is browsing. A quick fix can be done to resolve this but I would suggest contacting the plugin author to have it permanently fixed.