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Defender is stuck at 0%

I have a virus on my site I can’t get rid off :slight_frown:

my host has restored a back up copy which got rid of all of the infected files but I’ve had 15 fake users sign up today. They are saying they think it’s a weakness in Appointments but I can’t confirm that.

Also, neither Defender or Wordfence are scanning properly. Defender is stuck at 0%

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Sun, 7 May 2017 18:05:59
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  • Predrag Dubajic
    • Support

    Hi Kieran,

    Looks like there’s 500 error in console when the scan gets stuck but that doesn’t give us much on its own.

    Can you enable debug log in your wp-config.php file (located in root WP folder) by replacing define(‘WP_DEBUG’, false); with this code:

    // Enable WP_DEBUG mode
    
define('WP_DEBUG', true);
    

    
// Enable Debug logging to the /wp-content/debug.log file
    
define('WP_DEBUG_LOG', true);
    

    
// Disable display of errors and warnings
    
define('WP_DEBUG_DISPLAY', false);
    
@ini_set( 'display_errors', 0 );

    Cancel defender scan and start it again, once it gets stuck it should create debug.log file in your wp-content folder that could tell us what is going on.

    Can you please save it as .txt file and attach it here so we can check it out.

    They are saying they think it’s a weakness in Appointments but I can’t confirm that.

    Did you get any more info about this because we had no such reports before?

    Best regards,

    Predrag