New to the community? Start here

[Defender Pro] Social shares not tracking.

Hello, we have a funtion of our website that tracks the number of social shares built into the theme. However, i’m afraid in Defender Pro security tweeks we have blocked the ability to count and display the shares. Can you help us identify what security tweek might be preventing that feature?

Best,

Sat, 26 Oct 2019 18:14:30
More Defender Pro discussions
Defender Pro
  • Nithin Ramdas
    • Support Wizard

    Hi John Cantlin ,

    I don’t see any scripts getting blocked when I check the mentioned social shares via browser console. There aren’t any specific security tweaks that should be performing such action in general if there aren’t any 403 errors noticed in the console side.

    Could you also pinpoint how are the social share configured? Is it part of a plugin feature or theme? I’m afraid, it’s tough to say if it’s specific to any security tweaks or not without knowing the workflow of the social share. I do see that you have a staging site up, could you please try reverting the Security tweaks one-by-one, and see whether it resolves the issue?

    If you still notice the same issue even after that, then please try disabling all the plugins except WPMU DEV Dashboard in your staging, and see how the social share behaves, this should help out to rule out if it’s a plugin-specific issue or not.

    Please do let us know how that goes so that we could check further if needed. Have a nice day ahead.

    Regards,
    Nithin