Domain listed twice, and System not generating SSL certificate

We've had several issues in migrating a website over to your hosting platform. The latest issue is that we don't have a valid SSL certificate.

When I navigate to "The Hub" for go31.org, and click on Domains, I see go31.org listed twice. In both rows, I see that DNS is setup properly, but that your system has failed to generate the SSL certificate – when I hover over the red X, it says "SSL Disabled – Too many failed attempts".

Please fix SSL for us as quickly as possible, and please also determined whether or not it is a problem that go31.org is listed twice in The Hub. I'm concerned that there may be multiple Nginx Virtual Hosts floating around that could be causing problems.

  • Mohammad Sharab
    • PM

    Hello Robby,

    I’m sorry to hear about the issue you encountered.

    In some cases removing the domain and adding it again, generates SSL and solves this issue. So I tried to remove your domain go31.org then add it again from your hosting dashboard but the domain keeps showing up after removing it which is odd.

    Now I’ve forwarded this issue to our devs team to have a closer look and maybe they will have to manually fix it. We will update you once any update comes.

    Please let me know if you have any question regarding this.

    Best Regards,

    Mohammad Sharab