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Error when attempting full site backup

For the last several days my website has not been able to backup. I’m hosting it with WPMU Dev and using your backup plugin for managed backups. I’ve received error emails each day

Jan 11, 2019 at 2:01am: Error when attempting full site backup

I have scheduled snapshot backup for each day

I also have scheduled auto backup before update in Automate and the update schedule is set to each day.

I have received these emails four days in a row—is there a setting I need to change or something?

Fri, 11 Jan 2019 16:44:44
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  • Kasia Swiderska
    • Support nomad

    Hello Jacob,

    I can see that you have set up Automate and Managed Backups at the same time. This will trigger two backups at the same time and they will collide.

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    Please change the schedule for one of the services and it should start working.

    kind regards,

    Kasia

  • Jacob
    • Knows Enough to Break Things

    Okay, the site did backup, but now I’m getting a new error:

    “Your backup failed to upload to WPMU server. You can’t use this backup from HUB in case your server is crashed. Click here to see more details.”

    Do I need to deactivate the Snapshot backup now that I’m on WPMU Dev hosting, which has its own system for backups? Or, is there something else I need to do?

    Thanks in advance!

    Jacob

  • Patrick Freitas
    • FLS

    Hi Jacob

    Sorry to hear that backup isn't uploading.

    Once the website is hosted on the WPMU DEV, we suggest you disable the Managed Backup, our system run daily backups for your sites, and it will save HUB storage for other Managed Backups.

    You can use the Snapshot to backup and upload on other locations, for example, Google Drive using Snapshot > Snapshot.

    However, if you would like to upload on HUB, you can use the Retry Upload option.

    Please, check on Snapshot > Managed Backup, and see if you don't have duplicates backup if so, delete the local keeping only the WPMU DEV cloud storage.

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    Let us know if you need any further help on this.

    Best Regards,

    Patrick Freitas