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Having issues with Elementor and looking to clean up site

I’m getting a “site is having difficulty..” error and email received mentioned an error with the Elementor plugin. I’m also looking to clean my site from malware and suspicious files.

Thu, 11 Jul 2019 6:45:02
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  • Kris Tomczyk
    • Ex Staff

    Hi simon

    Hope you are doing good today.

    I make full review of those two issues on your site.

    Malware on site:

    1. I clear and I delete all suspicious files from your site

    2 I recommend to speak with your site developer or hire a developer to review those files from Defender scan result:

    payment.html
    
webformmailer.php
    
wp-atom.php
    
wp-commentsrss2.php
    
wp-feed.php
    
wp-pass.php
    
wp-rdf.php
    
wp-register.php
    
wp-rss.php
    
wp-rss2.php

    Those are unknown file in WordPress core, but possibly they could be part of functionality on site (via some plugin or outside feature).

    I could not notice any redirect from site.

    I recommned to follow those steps:

    1. upgrade all plugins or upload fresh copy of them manually via ftp, even if they are updated

    2. backup site before step 1

    3. reset pass for: wordpress, ftp and host panel

    4. scan your pc looking for any malware there as well

    Elementor issue:

    I see you update this plugin as well but I cannot replicate this error. I review this file and it is look ok, I recommend to compare this file with original file and then wait does email will be send once again.

    Kind Regards,

    Kris