Having issues with Elementor and looking to clean up site

I’m getting a “site is having difficulty..” error and email received mentioned an error with the Elementor plugin. I’m also looking to clean my site from malware and suspicious files.

  • Kris Tomczyk
    • Ex Staff

    Hi simon

    Hope you are doing good today.

    I make full review of those two issues on your site.

    Malware on site:

    1. I clear and I delete all suspicious files from your site

    2 I recommend to speak with your site developer or hire a developer to review those files from Defender scan result:

    payment.html
    webformmailer.php
    wp-atom.php
    wp-commentsrss2.php
    wp-feed.php
    wp-pass.php
    wp-rdf.php
    wp-register.php
    wp-rss.php
    wp-rss2.php

    Those are unknown file in WordPress core, but possibly they could be part of functionality on site (via some plugin or outside feature).

    I could not notice any redirect from site.

    I recommned to follow those steps:

    1. upgrade all plugins or upload fresh copy of them manually via ftp, even if they are updated

    2. backup site before step 1

    3. reset pass for: wordpress, ftp and host panel

    4. scan your pc looking for any malware there as well

    Elementor issue:

    I see you update this plugin as well but I cannot replicate this error. I review this file and it is look ok, I recommend to compare this file with original file and then wait does email will be send once again.

    Kind Regards,

    Kris