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Help with Configuration for Snapshot Pro

Greetings – and thanks for help on this. First effort at trying to use Snapshot Pro to backup DPaulReilly.com site. Configured, as best I understood too, and ran backup but received:

An unknown response returned from Snapshot backup attempt. Aborting. Double check Snapshot settings.

I do see where the director was created in our server directory and some files are there. In particular, it “hung up” when it got down to:

Database: wp_postmeta and it occurred as it seemed to complete that line item – i.e. 100% (rows 37831/37831).

Thanks for help and ideas – I am sure it is me not following correctly the setup but I did look through and did not really change any of the settings from default. Support Access is granted if that is helpful. Thanks again! All the Best, Kerry

Sat, 4 Jul 2015 18:34:00
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Snapshot Pro
  • Adam
    • Support Gorilla

    Hey TYGMedia,

    I hope you’re well today and thank you for your question!

    I’ve accessed your site and checked snapshot’s settings. I can confirm the issue there.

    I took a liberty of installing a plugin to test server’s settings and I’ve found out that although max memory limit for php is being set to 256M which is enough there’s a 40M limit of max file size. I’m not sure if this is the issue but it’s very likely that your archive file is bigger than that.

    That said, could you please check if you are able to change php settings via your hosting account’s control panel (e.g. cPanel)? If so, then please locate the

    “upload_max_filesize” and set it to 256 or even 512M.

    If you’re unable to change this setting via your control panel, you may want to try this solution:

    1. create an empty file in your site’s root folder

    2. give it a name of php.ini

    3. insert these lines inside and save:

    upload_max_filesize = 256M
    
post_max_size = 64M

    Let me know please if it helped!

    Cheers,

    Adam

  • TYGMedia
    • Design Lord, Child of Thor

    Greetings! Thanks very much for your speedy help – much appreciated! Will ask our IT expert for help on this aspect … make perfect sense! … and will report early next week on this! Thank you again!

    All the Best, Kerry..