[Hosting] Issue with JetPack Publicize connections.

When I connect social media accounts using JetPack [JetPack > Settings > Sharing > Publicize connections > Connect your social media accounts], it faild and returns this error:
500 status code for “POST /sites/167106878/publicize-connections/new”

But it is connected when I disable WAF on my hosting. I would like to know which IPs should I whitelist.

  • Eseoghene
    • The Bug Hunter

    Hello NCS NEWS

    Thanks for getting in touch. I’m sorry to hear about the issue you are having.

    I am unable to replicate your issue on my test site, even with WAF turned on. Since whitelisting Jetpack’s IPs didn’t fix the issue, you could also try to disable Rule ID “210381” for everybody as suggested in the WAF logs. To do so, go to HUB-> Hosting-> Select Site -> Tools -> Web Application Firewall. See screenshot below:
    [attachments are only viewable by logged-in members]

    Try to connect your social media profiles again and let me know how it goes.

    Kind regards,