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Hosting (whitelightningfilms.wpmudev.host) Domain pointing setup issue

Hi,

I have been trying last few days to setup whitelightingfilm.com domain pointing to WPMUDEV hosting server I setup on whitelightningfilms.wpmudev.host. account

whitelightningfilm.com domain located at GoDaddy, I added following config within GoDaddy DNS records;

Type Name Value TTL Actions

A @ 209.97.143.72 1/2 Hour

AAAA @ 2a03:b0c0:1:e0::48e:2001 1/2 Hour

CNAME www @ 1/2 Hour

During adding of whitelightningfilm.com had option to also add http://www.whitelightningfilm.com, which I selected after few minutes once SLL cert showed green and everything looked good, I try to set it as primary domain, recieve following error message;

"Oops, there was an error when trying to change the primary domain for whitelightningfilm.com. (Internal Server Error: Please try again or contact support if the issue continues.)

1 min ago "

Note: the DNS records on GoDaddy also live as my friends website currently hosted there, in process of changing over to WPMUDEV.

BR,

Steven

Mon, 3 Jun 2019 17:28:52
  • Ash
    • Code Norris

    Hello Steven

    The issue is with the DNS, we can see the following on DNS record:

    www.whitelightningfilm.com. 1238 IN    CNAME    whitelightningfilm.com.
    
whitelightningfilm.com.    38    IN    A    209.97.143.72
    
whitelightningfilm.com.    38    IN    A    160.153.137.20

    Would you please remove 160.153.137.20 IP from the domain DNS setting? It should be fixed by then.

    Let us know how it goes. Have a nice day!

    Cheers,

    Ash

  • Steven
    • Flash Drive

    Hi Ash,

    I have removed 160.153.137.20 IP from the domain DNS setting within GoDaddy records and tried to set whitelightningfilm.com as primary, same error message appears, I also tried this method yestderday few time by deleting and re-adding, plus cleared all my browser cache before attempting to try setting the primary domain, still the error remains.

    One thing I may add yesterday at first attempt it appeared to work, but once I entered https://whitelightningfilm.com address it seemed to reroute the domain and website appeared under whitelightningfilms.wpmudev.host domain address.

    Br,

    Steven

  • Steven
    • Flash Drive

    Hi Ash,

    One weird factor I have ran IP location testing the domain it now shows location in UK no longer in the USA where GoDaddy hosting server located, see attachment.

    I find wierd as the domain not allowing to set as primary, hence I expected the site to be down.

    Steven

  • Steven
    • Flash Drive

    Hi,

    Again this morning tried again to set the primary domain, again same error message;

    "Oops, there was an error when trying to change the primary domain for whitelightningfilm.com. (Internal Server Error: Please try again or contact support if the issue continues.)"

    I would like to have one Domain as primary as this causes problem in my website hub it shows all three domains within hub support list, see attachement.

    Steven

  • Nithin Ramdas
    • Support Wizard

    Hi Steven,

    Sorry for the delay in getting back to you. I gave a closer look regarding this and could notice the issues you have mentioned. The error message noticed seems to be more of an API issue, we have reported this to our Hosting team, and they are presently going through it.

    Once the internal server error is fixed the different domains getting listed in the Hub should also be resolved. Will keep you posted once I get further feedback regarding the status of the issue asap.

    Kind Regards,

    Nithin

  • Nithin Ramdas
    • Support Wizard

    Hi Steven,

    The Internal server error should be fixed now. However, you might notice the Internal server error in some instances when trying to mark a domain as primary, but it should work fine once you re-try again.

    We were able to notice anomalies when trying to switch primary domains, and our team is working on improving these. Re-trying again to mark the domains as primary should work for the time being.

    Regarding the domain getting listed in the WPMU DEV Hub. The correct domain URL should get listed in the Hub, once you log into your WordPress dashboard. Please do check, and let us know if you have any further query. Have a nice day.

    Kind Regards,

    Nithin