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Hub says that my site is down

I see in my Hub a notice saying that my webite is down – 503 service unavailable. But I check and my site is online.

Also, Uptime stats in my WP Dashboard shows that the site is up.

Mon, 5 Nov 2018 17:50:04

Ash
- Code Norris
- 3,844 pts: Hero points 38,666 pts: Rep. points LEVEL 30
Hello Jesus

Do you have any cache applied on your site? If so, would you please clear cache, let it sync and check again?

Also, the support access is inactive. Would you please activate it again? Have a nice day!

Cheers,

Ash
- Antonio
  - Flash Drive
  - 52 pts: Hero points 35 pts: Rep. points LEVEL 2
  Hello, are you still there?
  - Kasia Swiderska
    
    Support nomad
    
    6,254 pts: Hero points 23,943 pts: Rep. points LEVEL 30
    Hello Jesus,
    
    I’m sorry for the delay on our side. Would it be possible that there is something blocking pings from Uptime on your server?
    
    Can you check this for those IP’s:
    
    34.196.51.17 45.55.78.242 52.57.5.20 66.135.60.59 66.135.49.214 66.135.60.64 104.236.238.22 104.236.50.140 27.147.201.158 34.196.51.17 52.57.5.20
    
    Those are IP’s used by our services.
    
    kind regards,
    
    Kasia
Antonio
- Flash Drive
- 52 pts: Hero points 35 pts: Rep. points LEVEL 2
Hello Ash. I cleared cache and did so and still the message saying site is down, now for more than 24 hours…

The support access is now active. Hope your answer. Thanks in advance
Pedro Danon
- The Incredible Code Injector
- 142 pts: Hero points 482 pts: Rep. points LEVEL 5
I’m facing the same issue, Jesus !

My Hub seems to not be updating info because my site appears down since 3am, which is not true and also, my current SEO score is 100 (I wish!!) on the Hub when in reality I get 74 on WP Dashboard…

Ash do caching plugin affect the Hub? Even Hummingbird?

Sales question?

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