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[Hummingbird Pro] Hummingbird should give feedback at the cache clearing trigger points to indicat

2

Ran into a point of confusion with a WPMU DEV staff member while reviewing a problem. They thought that I would need to clear/purge Cloudflare cache separately for the site cache, but since we have Cloudflare integration enabled, cache clearing should purge/clear BOTH the website caches + the Cloudflare caches.

In order to reduce/eliminate such confusion and to make WPMU DEV staff and customer time and communications more efficient an indicator should be implemented for all “CLEAR CACHE” / “Clear all cache” locations to show that this trigger clears/purges BOTH the WordPress + Cloudflare caches.

Fri, 14 Jul 2023 5:27:50
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Hummingbird Pro
  • Nithin Ramdas
    • Support Wizard

    Hi oimpact ,

    As you have stated, the ability to clear cache is indeed available through the Hummingbird plugin. However, currently, there are no readily available indicators other than activating logs for Cache on the Hummingbird side located under Hummingbird Pro > Caching > Page Caching > Settings > debug log.

    It appears that you may be referencing an ongoing conversation related to an existing ticket. Typically, our support staff requests permission before undertaking any actions on the website, or they may recommend performing specific steps based on their initial observations.

    There might be a possibility of some miscommunication about this and I will ask our relevant support agent to review and promptly respond via the current ticket.

    Kind Regards,
    Nithin

  • oimpact
    • Design Lord, Child of Thor

    Hi Nithin, I did also note this ticket as well to them, but another live support agent with whom I spoke related information that lead to us both agreeing that the other agent did not know that I had activated the integration and that there is no good/quick way to see such integration without going into the integration tab and looking and consequently it would be good/useful to have a more visual indicator to facilitate this for both parties… And perhaps to have a function in ticket submission to give permission to “clear all caches” unilaterally by support agents so as to not tie up tickets longer than currently can occur when reviewing some issues…

  • Jasper Alamares
    • Staff

    Hi oimpact ,

    I did also note this ticket as well to them, but another live support agent with whom I spoke related information that lead to us both agreeing that the other agent did not know that I had activated the integration and that there is no good/quick way to see such integration without going into the integration tab and looking and consequently it would be good/useful to have a more visual indicator to facilitate this for both parties…

    We appreciate your valuable feedback in this regard. Understanding your concern, we acknowledge that sometimes the indicators under Hummingbird Pro > Caching > Integrations may easily be missed. Therefore, we have informed our Hummingbird team to review this matter and consider possible enhancements to improve the visibility of these indicators. We can’t provide any ETA right now but let’s hope this gets considered and be added in future iterations of the plugin.

    And perhaps to have a function in ticket submission to give permission to “clear all caches” unilaterally by support agents so as to not tie up tickets longer than currently can occur when reviewing some issues…

    As previously mentioned by my other colleagues, it’s important to note that our standard operating procedure is to always obtain consent from our members before carrying out any actions on their sites. The idea behind this is appreciated, however, troubleshooting procedures vary greatly depending on individual cases and it might not be an ideal approach to incorporate this specific functionality during ticket submission considering that it might cause further confusion when we take into consideration all other permissions that we will be needing from time to time and do vary for each specific case.

    Moreover, if a step such as clearing cache is determined necessary either by member or on chat by support staff, permissions can be discussed and agreed upon upfront while describing the issue when submitting a ticket which helps streamlining the support process.

    Thank you for your understanding.

    Best Regards,
    Jasper