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Hustle Pop-up conflicts with my theme

I have a Hustle pop-up on my site but it is not showing for the visitors. It is only showing the admin. I have checked the behavior and visibility rules but couldn’t find any settings related to this. But if I switch to a default WordPress theme “Twenty Nineteen” then the pop-up works for the visitors too.

Mon, 30 Mar 2020 21:16:33
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  • Ouissal Aouinti
    • Support-Woman

    Hello Shara Wright !

    I hope you are doing well today!

    I have checked your site and I could get your Pop-up to work on all pages except the /save-50/ page.

    I have changed the visibility condition from Hide when All to Show when Any . this will make the Pop-up shows when any condition met.
    Please check the screenshot:
    [attachments are only viewable by logged-in members]

    However, your issues was already tasked to our SLS Second Level Support, please check your site and let me know if you need further help or not so I can check with our SLS and tell them to either continue checking your site or not to.

    I hope this helps, have a great day ahead!

    Kind regards,
    Ouissal

  • Panos
    • SLS

    Hi Shara Wright !

    Make sure that you have set the CTA’s option “Open link in” to “Same tab”

    Then in the Behavior tab in the Additional Closing Methods activate the option Close pop-up after CTA conversion.

    Finally make sure you clear browser cache or use a different browser (or even in incognito mode) in order to see the changes.

    Hope this helps :slight_smile:

    Kind regards!