I am getting DNS_PROBE_FINISHED_NXDOMAIN on subsites

Each time I create a new subsite I get an error:

“The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.”

But when I check the network settings, the site is there, but it is not accessible. I am getting this error when trying to access either its front-end or the dashboard:

DNS_PROBE_FINISHED_NXDOMAIN

I tried adding a new wildcard subdomain and pointing it to the root folder of the main site, but it did not help. What could be causing this?

  • Ash
    • Code Norris

    Hello Tony

    Please do not create multiple threads for same issue to avoid delay. I have replied to your other thread. As we have more information in this thread, I am closing the other one and let’s keep the discussion on this thread.

    Looks like you have wildcard subdomain but the DNS is not working. This seems a server related issue. Would you please contact your host to know why the wildcard subdomain is not working? They should be able to check the vhost file and find the issue.

    Let us know how it goes with them. Have a nice day!

    Cheers,

    Ash

  • Tony
    • New Recruit

    PLease help me. I have tried everything that I know of. I have contacted my hosting company HOSTGATOR and they have checked everything and it seems alright.

    I also am using cloudflare too.

    can someone please check my wildcard setup to see if it meets the multisite requirments.

  • Ash
    • Code Norris

    Hello Tony

    I have checked your wildcard and found it was pointed to wrong directory. I have edited the directory. Now, it will take some time to propagate, it may take up to 72 hours, so please keep an eye on it.

    Also, I can see you have force https for subdomain, not sure where you set it up. As you don’t have wildcard SSL, so that is giving an error. If you are not sure where you set that force https, you may need to contact your host again.

    Let us know how it goes. Have a nice day!

    Cheers,

    Ash