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I can't update wpmudev plugins

Hi,

When I try to update the wpmudev plugins in the web that is hosted in the beta hosting service asks me to log into wpmudev but when I hit the link a screen appears saying that I do not have permission to access the page. I can't access to the premium functionalities of the plugins because I'm not logged in.

Thanks

Mon, 4 Mar 2019 9:36:19
  • Adam
    • Support Gorilla

    Hello [email protected]

    I hope you’re well today and thank you for getting in touch with us.

    I have checked the site and it seems that the plugin was previously set to be limited to some specific admin account (though I’m not sure whether it’s one of the two existing ones or some that was removed).

    Currently there are two admin accounts on site and I’ve added following line to the “wp-config.,php” file to make the plugin available and permitted to both these accounts:

    /* permit WPMU DEV DASH to admins */
    
define( 'WPMUDEV_LIMIT_TO_USER', '3, 5' );

    I believe you should now be able to access it. Once you login to the site try going to “WPMU DEV” page and logging in there, you should see the login form and be able to login. If you don’t see “WPMU DEV” in the admin menu, please first go to “Plugins -> All plugins” and try to disable and then re-activate the plugin back.

    If this works for you then after logging in you should be able to set “admin permissions” again – if necessary – on “WPMU DEV -> Settings” page and remove the line from wp-config.php file.

    Please note: in order to be able to check this and make changes I had to create myself an admin account on the site and FTP account to be able to access site’s files. If you can confirm that the issue is fixed, please

    – go to the “Users” page in your site and delete “adamwpmu” account

    – go to “Accounts” page in hosting panel in The Hub and delete “adamwpmuftp” account from there.

    Best regards,

    Adam