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Images not loading on site after update

I have just updated smush pro on my site and now none of my images are loading. Can you check for me please, I’m using your CDN as well.

Wed, 17 Jul 2019 20:13:29
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  • Nithin Ramdas
    • Support Wizard

    Hi Ryan Humphrey,

    I could notice the issue in your website, however, the smush API does seem to work fine when tested, also checked whether purging the W3TC cache would bring any difference but it still seems to pick the images are 404.

    I’m bringing this into our Smush Teams attention to see what further could be looked regarding this to help get this sorted asap.

    Will keep you posted once we get further feedback regarding the status of the issue asap. Have a nice day ahead.

    Best Regards,

    Nithin

  • Nithin Ramdas
    • Support Wizard

    Hi Ryan Humphrey,

    The issue has been fixed, we recently had an API issue in the server-side which seem to cause this anomaly. This doesn’t seem to be a common issue, however, we are checking on improving how Smush CDN would handle down the road when such anomalies occur again.

    At the moment we are able to notice that the CDN is working fine on your website. Please do check, and let us know if you have any further query. Have a nice day ahead.

    Best Regards,

    Nithin