New to the community? Start here

Managed Backups not working

I’m trying to take Managed backups but it’s throwing an error. Unable to take the backup.

Tue, 24 Sep 2019 7:25:26
  • Bamboo Kit
    • The Crimson Coder

    Hello, Ellen

    Hope you’re well today and thank you for reaching out to us.

    After I’ve investigated through your site, I found the reason why Snapshot managed backup isn’t working properly. Are due to your server Disk Usage, it’s almost full and in order to create a backup, you’ll need to clear up some space first.

    Here is a screenshot of your server statistics.
    [attachments are only viewable by logged-in members]

    Hope this helps, thank you.

    Best regards,
    Bamboo

  • Luís Lopes
    • QA

    Hi Ellen ,

    Hope you’re doing well since our live chat :slight_smile:

    I checked your cPanel and the disk is still full :disappointed: You still have a few snapshots inside /wp-content/uploads/snapshot (Almost 3GB!).

    If you don’t need anymore, please delete these snapshot .zip archives and then please try do a new Managed backup again.

    Cheers, Luís

  • Ellen
    • Site Builder, Child of Zeus

    Hi team
    I’ve cleared space and tried to run a back up again with snapshot – saving it in WPMUDEV cloud. No luck. Again an error. See screenshot.
    I’ve tried plugin UpdraftPlus, and have successfully done a backup for this site with this plugin, stored in Dropbox.

    This now makes me think the issue sits with Snapshot, as UpdraftPlus works fine. However, I’d rather just use Snapshop….. any idea how I can make this work?

    Thanks
    Ellen

  • Nithin Ramdas
    • Support Wizard

    Hi Ellen ,

    Hope you are doing good today. :slight_smile:

    I checked your website, and added the following rules inside wp-config.php file:

    define('SNAPSHOT_TABLESET_CHUNK_SIZE', 100);
define('SNAPSHOT_FILESET_CHUNK_SIZE', 100);
define('SNAPSHOT_FILESET_LARGE_FILE_SIZE', 104857600);
define('SNAPSHOT_FILESET_USE_PRECACHE', true);
define('SNAPSHOT_ATTEMPT_SYSTEM_BACKUP', true);
define('SNAPSHOT_IGNORE_SYMLINKS', true);

    And excluded dynamic files, and folders which aren’t required in a backup, under Snapshot > Settings > Global File Exclusions.

    Once done, I ran a new Managed backup, and the backup worked without any issue.
    [attachments are only viewable by logged-in members]

    Please do check, and let us know if you have any further query. Have a nice day ahead.

    Regards,
    Nithin