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many things to work on

Hello,

I need help with many several WPMUDEV products.

1) Where did my WPMUDEV Dashboard go? I installed it and used to see it, but now it is not showing despite the fact that I have it in the list of Installed Plugins and its status choice is only to Deactivate, which I presume means that it is installed but invisible/inaccessable

2) fix the annoying slide in popup, please. I configured it to disappear and never show up if someone has closed it, but every time I load ANY page it pops up again and again. It is so annoying.

3) I’ve created ContactUs form via Forminator, but I do not receive any contact requests when I run test requests via my Contact Us form.

4) I suppose Defender hid the Editor somewhere and now I can’t access the website’s code. I need to paste Google Adsense code but can’t do it right now. Please adivse.

5) Will Google Adsense appear on every page and every post if I paste it between <head> and </head> ?

Thank you!

Replicanista

Tue, 13 Mar 2018 20:33:50
  • Adam
    • Support Gorilla

    Hello Clusterfa Shion,

    I hope you’re well today and thank you for your question!

    1) Where did my WPMUDEV Dashboard go? I installed it and used to see it, but now it is not showing despite the fact that I have it in the list of Installed Plugins and its status choice is only to Deactivate, which I presume means that it is installed but invisible/inaccessable

    If you do see it on plugins list and it’s active there but you don’t see it in admin menu and can’t access it, that usually means that it was enabled using a different admin-role account on site. By default, the plugin is only visible and accessible to that single admin who enabled it.

    To fix that, please go to the Plugins -> All plugins page and simply deactivate the plugin and enable it back. It will then show up for you in admin menu. Additionally, if you want to make it also accessible for other admin-role accounts (in case of Multisite that would be super-admin instead), you can add those accounts to “Permissions” option on “WPMU DEV -> Settings” page after regaining access to the plugin.

    2) fix the annoying slide in popup, please. I configured it to disappear and never show up if someone has closed it, but every time I load ANY page it pops up again and again. It is so annoying.

    I’ll be happy to help you with that but I’d need to check it on your site. Could you please enable support access to the site? To do this, go to the “WPMU DEV -> Support” page in your site’s back-end and click on “Grant support access” button there. If there’s more than one slide-ins on site, let me also know which one is the one in question.

    3) I’ve created ContactUs form via Forminator, but I do not receive any contact requests when I run test requests via my Contact Us form.

    I would also need to check it and for this I’ll need to access the site. Please follow the step above to grant me a support access to the site.

    4) I suppose Defender hid the Editor somewhere and now I can’t access the website’s code. I need to paste Google Adsense code but can’t do it right now. Please adivse.

    Please go to the “Defender Pro -> Security Tweaks” page and check “Resolved” section there. If the Editor was hidden by defender you should see the “Disable the file editor” tweak on “Resolved” list there. To bring back editor, click on a “down arrow” next to “Disable the file editor” and you should get an option there to revert/disable the tweak.

    If that doesn’t help, access the site’s WordPress install via FTP or cPanel “File Manager” and open “wp-config.php” file for editing. You should find this line there:

    define( 'DISALLOW_FILE_EDIT', true );

    Changing “true” to “false” in that line or removing it completely will bring the editor back.

    5) Will Google Adsense appear on every page and every post if I paste it between <head> and </head> ?

    Usually it should, as long as the theme that you are using is only using a single header.php file. Most themes do. However, if there’s more “header” files used by theme, you might need to put the code into all of them.

    Kind regards,

    Adam

  • Adam
    • Support Gorilla

    Hello @clusterfashion!

    Thank you for enabling access.

    1. Hustle slide-in

    In “Display Settings” section of your slide-in I have changed the “After slide is closed” option to “Now longer show this message across the site”. I then checked it with different browsers and I think it’s working fine now. It shows initially on any post/page that user visits but after closing it, it doesn’t show again anywhere for that visitor anymore.

    2. Contact form

    I checked the form and form settings are fine. The entries are properly submitted (please go to “Forminator -> Forms” page and click on “View entries” link in a drop-down menu for your form).

    The mail notification should go to the “repli…[email protected]” e-mail. Current release is using the main site e-mail (from “Settings -> General Settings” page in your site) as an admin e-mail. Did you check the SPAM folder?

    It’s possible that those mails are ending up there as there’s also where account registration confirmation mail and lost password mail from your site ended up for me (I tested if other mails are working by creating myself an account on your site, I already removed it).

    Let me know please if those lost messages are there or if you couldn’t find them in a spam inbox as well.

    Best regards,

    Adam