Official WPMU DEV Forum Changes are coming! – Your input requested!

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We’ve discussed it internally. We’ve listening to your ideas and moved pieces into place. Now, it is officially underway!

We’ve put together our favorite ideas for implementation to the forums here at WPMU DEV and development is beginning, but we want your feedback as well! So, please, tell us which is your favorite. Give us some +1s. Remind us of the things we’ve forgotten.

To help prioritize things, we’ve categorized the suggestions as follows:

Must Haves – these are deal breakers – considered top priority.

Would Be Nice – Although not critical in the way ‘must haves’ are, they should be considered and ultimately implemented as time allows.

Wishes – these are ideas that need to be considered, but may be a bit ‘out there’ in terms of what can actually be done at the moment. If you had a genie, these are what you’d be asking him for – and yes, you can only have 3! :smiley:

Other Considerations – these are not necessarily forum improvements, but other ideas to consider as far as support practices and procedures here.

So please give us your feedback and take a look at our internal list below:

Must Haves:

* A “resolved” cateogry which could be separate from “closing” a thread but essentially do the same thing (just look a bit better).

Here’s an example. I like the green check mark as well:

[attachments are only viewable by logged-in members]

* An ’email notification’ system similar to what they have on .org for forum posts.

* Code entry code entry code entry – The code editor for bbPress needs some serious work. To provide serious support we must be able to accurately display html, css, and php code in the forums.

Sortable columns for most recent activity on profile page:

[attachments are only viewable by logged-in members]

* Display forum rules and resources (links, tutorials, videos, etc). Most forums have a front page that displays the individual Forums, general notices and perhaps ‘top stickies’. Click on the individual forums and then see forum-specific stickies and individual threads.

Here’s an example from vBulletin that we could kinda run with:

[attachments are only viewable by logged-in members]

Would Be Nice:

* Ability to for moderators and/or users to escalate a thread. Give those who legitimately have been over-looked a way to sorta ‘wave their arms’ for help.

* A BETA Forum should be added where BETAs of plugins can be tested and discussed.

* Many forums show unread posts in bold. Is this possible to do with bbPress? We’d like to find out!

* Sticky Posts do tend to get out of control (too many up top). Having certain posts sticky to the front page while others are only stickies at the top of their Forum on a sub-page would totally rock.

Wishes: Stand Out from the Crowd!

* Ajax posting of responses – the same way it’s done in the P2 Theme with inline comments. This would be absolute genius. (And is Mason’s personal favorite idea here)

* Transition from bbPress stand alone to bbPress plugin or bbPress 1.1?

* Member-led wiki for plugins, posts, solutions, and member-coded plugin, add-ons, or child themes.

Other Considerations:

* Upgrade the Rep Points! Give free lifetime membership to anyone with over 1000 points on their reputations with a caveat that it needs to include at least 5 gifts from other members

  • drmike
    • DEV MAN’s Mascot

    Guys, not to be rude but we need to fix the forums before adding in new features. I tried to help out this morning only to run into more time out issues and lost posts. It’s very frustrating to only have 12 minutes to run through the threads but only wind up answering three threads because a half dozen got dropped. It doesn;t help either when I tried to pull up the forums on the ipod touch only to have it sit here waiting to catch up on the number of scripts running in the background. Mobile Safari isn’t the best with javascript (and we all know that since we work with wordpress. That’s like saying water is wet.) and the browser will occasionally crash just by viewing a thread. Oh at least have to sit there and think about something for 20-30 seconds. One of the reasons why I;ve been asking for a mobile theme. They usually don;t add in the javascripts.

    I’ll hopefully have more time next week but it;s like beating my head against the wall.

    edit: Oh, and can we please get a meta no cache tag while signed in? The library made some change with their proxy and I;m having to manually reload everything. Been meaning to ask that. They did it a few weeks ago.

    Thanks,

    -drmike

  • drmike
    • DEV MAN’s Mascot

    +1 on removing tags. I know with my typos, we have a lot of misspellings floating around.

    I;m tempted to ask for required wp/wpmu version and url fields on the new thread form but I know that there’s times where those aren;t required.

    I;m going home. I;ve already missed my bus. Night all.

  • drmike
    • DEV MAN’s Mascot

    Resolved would be nice. Have to admit closing threads bug me, especially since we’re supposed to be encouraging searching.

    Remove tags as in delete tags that aren’t correct, misspelled, or misapplied. Also they use those two letter codes to bring different threads to their attention of different staff members.

    I’ll mention the user generated wiki that we’ve discussed before. (Or maybe allow a couple of us access to the doc pages on the main site in some fashion.)

    The theme trac again would be an idea although I don;t recall ever getting feedback on that. I’m racking an old spare server for myself come January so I may be able to provide hosting for it (trying to find someone who can write up a “legit” colocation offer for a buck a month so I can justify doing it for myself legally.) or go with that trac host we talked about a couple of months ago.

    edit: Free chocolate wednesdays? :slight_smile:

  • JoseffB
    • The Crimson Coder

    -Resolve is great +1

    -Escalate? — to who?

    -Email is pretty common and should be in place — but have the entire response in the email not just “a message is waiting!” I hate that!

    -An actual knowledge-base — not a part of the forum but a real knowledge base site (maybe subdamina with the FAQ theme?

    -No to Forum Front page — they are useless really and just another click. Never been a fan.-1

    -speed performance on forum +10. Sometimes this forum is very very slow. It’s in usuable mobile wise on a blackberrry.

    – Nice to have is some way to indicate a thread request item issue is in the trac some place. Maybe a icon for buddypress trac/Wordpress Trac/WPMU Trac.This lets users know it’s known issue and being worked on.

    – Maybe a place to list honorable mentions– not made by you but really really cool. i.e. pagelines themes – its a competitor but you know what it’s pretty cool. This can also be tags based but that can be messy.

  • ZBlogs
    • WPMU DEV Initiate

    +10 Seperate sections for primary or at least mostly requested support for plugins so its easier to find and search for help with them.

    Some of these plugins have such a huge volume of support request that reading thru them or finding them in search is almost worthy of creating another support request.

  • drmike
    • DEV MAN’s Mascot

    -1 on the forum front page. More page loads = more time spent on the site. (and if you haven’t guessed, that’s a bad thing for me.) I go right to the “Posts since last visit” page anyway which is the default bbpress front page anyway.

  • Richie_KS
    • HummingBird

    +1 for replacing the [close] with some more friendly checkmark

    -1 for vb forum style page…its a great idea tho..tested with this while back but you need

    lot of of subpage forum to make it work and fillted..

    +1 on unread bold – mmm..bb_meta to control the post view maybe so if it hit 1 then no bold……interesssstiing…hehe

    +1 beta forum – maybe made available for our premium annual yearly and 3 months members only…it’ll be chaos if all members can access beta plugin.:slight_smile:

    0 – Ajax posting of responses…hehe…neutral on this one..can it be done?…still haven’t dig deep:slight_smile:

    +10 making wpmudev home and forum mobile compatibe like them cnet mobile version…really love how they grid out their download product in mobile version…

  • lgedeon
    • Flash Drive

    Would these changes affect the forums plug-in too? Also what is SimplePress and how is the forums plugin related to bbPress?

    I would really like to see this (and all other plugins) moved out of the mu-plugins folder. I only need this on a few out of hundreds of sites.

    Echo most of the comments above. Would like to add a request for controlling who can see certain categories of forum posts.

  • drmike
    • DEV MAN’s Mascot

    Google simplepress. Completely different software. Is plugin for wordpress. Other 2 other plugins. No relation between them.

    Please give high priority to iPod theme. Royally sucks. Crashes browser. Freezes. Waits for js loads. *kick* no chocolate for you :slight_smile:

  • lgedeon
    • Flash Drive

    Thanks drmike. I should have Googled that, I was just hoping for half a minute that WPMUDev Forum plugin was a new name for something that had previously been called SimplePress.

    Which leaves me baffled – why *is* there a WPMUDev Forums plugin? It appears to do a lot less than bbPress or SimplePress, and WPMUDev is not even using their own plugin here.

    I am really having trouble finding the WPMUDev value add. Most WPMUDev plugins seem to be reduced functionality copies of already existing plugins. Am I missing something here?

    I really want to believe. I bought the full-year subscription. I am trying to find something I can call a big win to prove to my biz partner that I made a good choice, but I keep getting pointed to better plugins elsewhere.

  • Mason
    • DEV MAN’s Sidekick

    @drmike maybe it’s time we start a fund for a netbook or an iPad? ;D

    @lgedeon This thread is for improvements the the actual forums we use here – not any plugin specifically. If you have questions about our forums plugin (which is meant to fill a need completely separate from simple:press or bbPress) we’d be happy to discuss, clarify that. Just open a new thread for this kinda thing. Thanks!

  • David
    • The Crimson Coder

    Just a request for a “don’t break this” item. I like being able to log in and click View Your Profile to see all my posts, without having to specifically favorite them. This way, I can favorite other posts, but make sure I see the posts I’ve put up.

    Also, please don’t delete the old posts and replies — I reference them regularly during site development.

    Thanks!

  • drmike
    • DEV MAN’s Mascot

    I have an laptop but pulling it out is not always a good idea. (Please kindly remember all of the volunteerism I do and in front of whom I do it. I;m enough of a target as it is.) Granted it;s getting old and the bottom is all cracked up….

    And the ipad is just a waste of money. No camera or 3g on it.

    Gotta admit though I;ve been thinking about the 3g Nook with my bellringing money….

    edit: Oh and have to agree with David up there. Sucks how with the merger, they just blew off all of the older threads on the old forums.

  • lgedeon
    • Flash Drive

    @masonjames Yeah, I realized I was off-topic after it was too late.

    Talking specifically about this forum, are we showing what a post has been tagged with? Is that what the related tags box is about?

    Also, can we use special tags for each of the WPMUDev plugins and themes so I can easily find every thing about a single plugin and also easily tell if it is not about the plugin I think it is about so I don’t make a fool of myself again. (Well… at least not for the same reason). It might be a little difficult making sure everyone uses the same tag (could use a dropdown) but it would be worth the effort.

  • alberti
    • Site Builder, Child of Zeus

    Must have #1:

    1. In a dropdown, you already ask us which plugin we’re referring to for help. So instead of lumping all help for plugins under the plugin section, create subsections. Need help? Go to plugin forums –> choose which plugin — go to the specific plugin forum. So each plugin gets its own landing page. Hey… your plugins ROCK, so the DESERVE they’re own page.

    Now, because I’ve identified myself as someone needing help, say, for the multi-site plugin, it’s already alot easier to possibly find similar questions already answered. But take it further: Within plugin support –> multi-site support –> now give me another drop down menu. Something like this:

    – Doesn’t install right

    – General FAQs

    – Common problem 1

    – Common problem 2

    – Common problem 3

    Now, the multi-site plugin support page has subpages, one for each of the most common types of questions and problems. This would be way better than search… and of course you could build it into your existing search bar without creating these subpages.

    MUST HAVE #2

    Now look, guys and and gals, I love what you’re doing, and can tell you’re great people, but gosh, you all need some sort of accountability /escalation system. You need someone to volunteer each week to play traffic cop. If we customers just aren’t getting the answers we’re looking for, or OUR POSTS ARE GETTING IGNORED, which has happened, we need some sort of way of asking for help, and having someone taking RESPONSIBILITY for getting that customer that extra bit of help. A little love goes a long way!

  • James Farmer
    • Founder & Chair (honest)

    Need help? Go to plugin forums –> choose which plugin — go to the specific plugin forum. So each plugin gets its own landing page. Hey… your plugins ROCK, so the DESERVE they’re own page.

    Yeh, that’s a nice idea.

    Common problems might be a bit trickier though… really we’d like to cover them in the documentation so peeps don’t need to go asking!

    But of course we also need to improve the documentation.

    u all need some sort of accountability /escalation system. You need someone to volunteer each week to play traffic cop. If we customers just aren’t getting the answers we’re looking for, or OUR POSTS ARE GETTING IGNORED, which has happened, we need some sort of way of asking for help, and having someone taking RESPONSIBILITY for getting that customer that extra bit of help.

    I completely agree here, and it’s one of the big reasons we want to get this redesign right – we’re looking at, say ~300 posts per day at the moment and we need better systems in place to make sure that everyone is assisted by the best people in the quickest time.

    Escalation is one of them, ‘resolving’ threads is another, more staff is also a possibility (although I reckon right now we just need better organization!) – other ideas WELCOME, in fact REQUESTED :slight_smile:

  • drmike
    • DEV MAN’s Mascot

    Each plugin does have it;s own landing page already. Click on the support link from the plugin download page and see it. :slight_smile:

    I usually try to play “traffic cop” but am currently out of the office for lack of a better term for a couple more weeks. I run though looking for unanswered threads when I can.

  • alberti
    • Site Builder, Child of Zeus

    Hey, that’s amazing! I’ll bet lots of us users never knew because we already downloaded and installed our plugins and don’t go back to that original page, we go right to the forums! It’s a quick easy way to see if our questions have already been answered. Any way you can link the two?

    BTW, your CMS plugin ROCKS!!!

  • lgedeon
    • Flash Drive

    Definitely need to work a bit on discoverability. I thought I had seen the plugin-forum landing page drmike mentioned, but have not been able to find it many times over the past few months. A feature that is hidden is no feature at all.

    In the documentation department, It would help if we had a little more information about what the plug-in does, what technology it uses (custom taxonomy etc.), and how it is different from similar plug-ins in wordpress.org/extend. The plug-ins in the wordpress repository have ratings, download history, comment history, and “works with” ratings that help me choose among them, plus I can one-click-install each plug-in, test it, then trash it. For WPMUDev plug-ins I have to download and manually install, then test, then go to the forums or chat only to discover that the plug-in was not intended to do the one thing I needed and which the “marketing copy” implied it could do.

    Actually, it all boils down to a bit of honesty/humility. [rant] What can MarketPress not do??? Uhm… a whole lot actually. [/rant] I would love to have your copy-writers working for me. I honestly think writing copy is wpmuDev’s true strength.

    I still love you guys and think you have a lot of potential. I would not bother to write this if I did not think there was hope of you doing much better.

  • alberti
    • Site Builder, Child of Zeus

    Yes, Igedeon, the copywriting is definitely setting expectations that are not always met in quite the way intended. How about you include in your individual plugin support forums an opportunity for us customers in the trenches to offer honest testimonials, caveats, suggestions, etc?

  • JoseffB
    • The Crimson Coder

    I didn’t know each plugin had a support page either I thought it was categorized in the forum (same thing?)

    @igedeon wpmudev has great copy writers! Totally agree. I must disagree with what “it boils down to” is what it doesn’t do. I think all the plug-ins do exactly what that plug-in is meant to do, and alot of times we try to get it to do something outside the plugins purpose. i.e. Forums plug-in is meant to be a MU solution to give your blog admins a light weight forum solution. MarketPress is meant to be a lightwieght MU e-commerce solution to give your blog admins the ability to have integrated stores. Biggest problem now is that 3.0 integrated and now many WP only plugins are NOW MU compatible. Maybe this is a case of some of wpmu plugins becoming now obsolete.

    Back to forums — I think I read something here about simplepress — great plug in, but last I heard/tried it’s no good with buddypress (something to keep in mind if your going to add BP). Really like Simple Press’ ability to integrate page/post comments with the forums! thats is awesome.

  • drmike
    • DEV MAN’s Mascot

    I recall a tutorial over on the simplepress forums about making it work with buddypress. I;m time limited tonight so you’ll have to bear with me. (13 minutes….)

    I’ve been trying to go through and tag as many of the threads as I can when i have free time. Been kind of hard with the general forum slowness and timeouts. Something like 2900 done so far I believe. Loosing my mornings didn;t help.

    have to admit that even I don;t know what some of the plugins do. :slight_frown:

  • alberti
    • Site Builder, Child of Zeus

    Case in point, James, I just went to the CMS plugin page, then went to the individual forum from there, then found a discussion of the exact problem I was having (apparently a bug)… all under 1 minute. Going to help first through the forums would mean I’d make a fresh post because I couldn’t find the thread.

  • boomboom
    • New Recruit

    +1 to separate categories for specific plugins. The most popular plugins can have their own individual and all others can be clubbed in together. Also the actual release posts or Beta test posts for categories and themes can go into these categories and support of these should be by replies to these beta posts only. Sometimes multiple topics exists for support related to same beta plugin and it becomes difficult to search through them.

    +1 to resolved posts.

  • Max
    • Design Lord, Child of Thor

    @mason et al (incl you drmike -typos worse than me grrr.. – however drmike, I love your avatar/image – absolutely awesome – nicely claimed)

    basically you need a forum – I think support what you preach with bbPress – it does what you need.

    You need at the top 5 levels

    1. Admin Stickies

    2. Each Plugin

    3. Each Theme

    4. Sepcific – WPMU and . . . .

    4.1 WPMU

    4.2 BP

    4.3 bbP

    5. .. . .

    If the WPMU install comes with the above, then support the recommended install and go from there. I am one of those who chose WPMU install as I wanted it all setup correctly. From an ecommerce backgournd and the last 3 years focussed on Magento with “weak” WP blogs and then some WP ecommerce installs, it all seems hunky dory, but still I want it right – so support it as such.

    So, when running the forum, “marketpress will have grid available on default install from . . .” or market press global_cart beta is available now” will be available under “marketpress”

  • alberti
    • Site Builder, Child of Zeus

    You should create within forums a “Thank You” stream. A lot of times I want to say thank you to an answer but I feel that would create more noise and more things you have to click through instead of helping customers. So if you have one place where customers can go to say thank you (not follow up or refer specifically to a help question that could confuse) it might help keep morale high and give us a chance to show our appreciation for a job well done.

  • drmike
    • DEV MAN’s Mascot

    I have never thought folks saying thank you was spam. I know some forums have that rule in place and you get people padding their post count. I for one would like to see folks following up to make it know that they got their issue resolved. That was one of my issues with wp.com (and I;ve got to admit edublogs as well and many other sites that I help out on) where I never found out if an issue got fixed or not.

  • JoseffB
    • The Crimson Coder

    @drmike simplepress has alot of Bp hacks but after trying some a few months ago I’ve vowed to wait until they have an official supported version. Problem isn’t with simplepress mind you it’s actually with buddypress. Apparently BP does some cowboy type things that go against WP programming conventions (this is what SimplePress Devs have told me).

    from my experience I installed couldn’t get anyone migrated then uninstalled — when I uninstalled all my post and such got trashed and a lot of securities were broken. Had to use bkup to restore db.

    I love SimplePress’s design and integration with post/page comments — if you are not going to use BP in the forums (like you dont do today) then SP is a prime candidate.

  • drmike
    • DEV MAN’s Mascot

    On iPod now. All posts without “on iPod” are laptop. Those above are laptop. I say iPod because my wording is so short and someone may be offended or wonder why not include link. Posts from this morning were laptop. iPod also having recharging problems. Trying to limit use. Mike

  • Richie_KS
    • HummingBird

    @mason

    yeap i was just thinking about the feed…we have a project-feeds but not sure whats the

    feed url…will look into it.

    @plugin ratings and reviews

    +1..we may need to code in the extra db and table to project frame…

    @some posts were ignore

    since the default forum were sort with last update..unread or new posts sometime push

    behind…will see if we can add a sort by: latest or last updated

    @bold on unread

    just done some testing in this…it might have some issue with server/option table loads.

    imagine 60,000 posts bb_meta cache per user……unless it is a topic bb_meta cache…like if the topic haven’t been read by anyone..it is still bold but if anyone read the topic..it will go non-bold

    so user will not know if he/she read this already since it may read by other-user already.

    anyone got a better idea on this?…:slight_smile:

    @mobile mode

    the forum will be optimize for mobile..dimesion about 300+ width for mobile version like iphone etc…

    with minimalize version and no sidebar etc….with applying a mobile.css when the server

    detect a mobile.

    ok guys keep em coming..

  • JoseffB
    • The Crimson Coder

    @bold on unread

    Option: bold when new post that YOU (person) has not yet read. i.e. you may have read it before but now there is a new post to it.

    — This may get clunky and is hard on the server

    Option: bold when YOU have never read the post (regardless of new updates to it)

    — most user friendly but hard on server

    Option: bold when NO ONE has read the post

    — I’d have to say this is useless to MOST people with exception to the forum support folk.

    vBulletin bold on the first option above, how do they keep the overhead low?

  • drmike
    • DEV MAN’s Mascot

    Can the “Get your avatar at gravatar!” alt text be returned? It used to be there. :slight_smile:

    edit: Forgot to mention. I still can;t undelete a post that, um, got deleted by mistake. All I get is the delete link, even with deleted posts.

    vBulletin bold on the first option above, how do they keep the overhead low?

    heh, they don’t. They just throw another server into the mix. :smiley:

  • lgedeon
    • Flash Drive

    -1 for signatures. :slight_smile:

    But, if we have to have them can we at least put them header block with the user name so I don’t mis-read them as part of the message. Yes, I am blond, but I have been confused so many times by a signature that at first glance looks on topic.

    :slight_smile:

  • drmike
    • DEV MAN’s Mascot

    -1 for signatures as well. :slight_smile:

    Gotta admit that I;m old school and it;s one of the few things I agree with when it comes to wordpress ethics. (Can’t believe I just put both of those words in the same sentence.) No sigs in their forums.

    Have to admit though that I’ve mentioned to James a while back in passing that most folks don’t seem to realize that they can add a link in their profiles. That’s a huge plus because Google pays more attention to that link than it normally does with a sig. (I;d provide samples but I;m on my 5 minute load network tonight.)

  • lgedeon
    • Flash Drive

    @JoseffB – So, that would basically be a bio, right? As long as it is at the top next to your name I could see that as being useful. And, you might want to limit it to 150-200 characters with no html. Some people get really carried away.

  • JoseffB
    • The Crimson Coder

    @drmike — totally agree it’s really hard to find post that I know I made. I usually just go to my own profile and look up the thread there — but there is no search in that either. When I know I made a post with good info like a year ago It’s really really hard to find it even if I know keywords.

  • Marcus
    • Site Builder, Child of Zeus

    Must have : email notifications and a good subscribtion to topics/forums management

    Also agree that it should show the message itself and not just a you have a msg notice :slight_smile:

    everything else comes distant tenth in my opinion.

  • drmike
    • DEV MAN’s Mascot

    everything else comes distant tenth in my opinion.

    Um, I for one thing getting the forums to work right outweighs everything else. :slight_smile:

    I’ve lost count how many posts I’ve lost within the last few weeks. Not that I;m counting.