New to the community? Start here

Option to remove or whitelist locked out ips from Hub

I got locked out. To remove my ip from lockout or whitlist I needed to log in from another machine or network or do it using code. I was just wondering if this could be done from the hub? I hope you will consider to be a possible feature request for the future for the hub.

Wed, 6 May 2020 9:43:47
More Defender Pro discussions
Defender Pro
  • Felipe Santos
    • WordPress Warrior

    Hi Baldafrican ,

    First, I’m sorry that you got locked out.

    I’ll bring that to our developers, so they would be able to take a closer look and consider it.

    It would be really great, but there is a chance that it won’t be possible to be implemented because of our high standard of security.

    Connecting with your database for something like that would be a delicate matter.

    Still, I’ll let them know, and we will get back to you when we have updates.

    If that happens again while we don’t have other options, I would recommend you to try removing Defender Pro using S(FTP) and installing back using WPMU DEV Dashboard or contact our support team that we could possibly help you out around that.

    Best regards,
    Felipe