Problem with network site admin dashboard

Hin i have a problem on one of my network, and i don’t see where this come from.

When a user try to connect to main network site admin, he see this message

You attempted to access the "%1$s" dashboard, but you do not currently have privileges on this site. If you believe you should be able to access the "%1$s" dashboard, please contact your network administrator.

On my other network, users can acces to dashboard as suscribers.

I have the same plugins installed on boths networks, i don’t see how i can make my main site admin dashboard like on the second site.

Because on my first network, i have an error message coming from admin menu editor and jetpack plugins.