Reports are not coming in

I had set up scheduled reports in my Hub about two weeks earlier but not a single report seems to be coming into my email. I tried a couple ‘once off’ reports today but they doesn’t seem to be coming as well. It appears that, the reports only come in when I disable the ‘Security’ section on the report configuration, so there might be an issue with that part. I can confirm that Defender file scanning works fine (and pretty fast) in my site.

Please advice.

  • Nahid
    • Ex Staff

    Hey Phil Bochi !

    Hope you are having a great day!

    Nahid here, following up from our last Live Chat session. As mentioned in the chat session, I have escalated the issue to the developers. They’ll be back to us with confirmations if this is a bug in the system, clues and workarounds (if possible) in this ticket (or we’ll be updating the ticket as soon as we hear back from them internally). Please note that the response time of the developers might be a bit delayed than that of the general support staff. We really appreciate your patience and consideration regarding this.

    Kind regards,

    Nahid