New to the community? Start here

Server error when exporting product data if Defender is active

I have a recurring issue with Defender Pro exhausting memory usage on my server, even though it is set to maximum.

The issue is that when I try to export some product data, I get the server error. I don’t get the error if I deactivate Defenderer. I am using WP All Export plugin for data exports.

Wed, 15 Jan 2020 17:26:21
More Defender Pro discussions
Defender Pro
  • Nithin Ramdas
    • Support Wizard

    Hi Michael ,

    I could notice what you have meant, however, as the error states the memory resources are running out, hence causing the issue. The logs shared doesn’t pinpoint any specific files in Defender though.

    You have around 90 plugins with 40+ active plugins, and since Defender is resource-intensive it happens to hit the resource limit when the plugin was active.

    I added the following inside the wp-config.php file:

    define( 'WP_MEMORY_LIMIT', '1024M' );
define( 'WP_MAX_MEMORY_LIMIT', '1024M' );

    And re-ran a new export and that worked fine with Defender plugin active:
    [attachments are only viewable by logged-in members]

    Please do check and let us know if you have any further query. Have a nice day ahead.

    Kind Regards,
    Nithin