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Shipper migration didn’t go well

Trying to migrate my site with Shipper (package migration). In the log I got the following error:
– AJAX: Missing user
It looks like migration has failed.

The site looks like it was partially migrated but on the wp-admin, getting ERR_TOO_MANY_REDIRECTS.

Mon, 3 Feb 2020 20:33:59
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  • Nahid
    • Ex Staff

    Hi ribman !
    I hope you are having a great day!

    – AJAX: Missing user

    This error only shows up when a DB user is not defined on the installer page, but I see that you managed to import the package.

    In order for us to investigate the other issue, I’ve escalated that to our Second Level Support team so that they can take a closer look at this. I or another colleague of mine will let you know here as soon as we have an update. We really appreciate your patience and consideration regarding this. Thanks!

    Kind regards,
    Nahid

  • ribman
    • Design Lord, Child of Thor

    Thank you for getting back to me. Odd that the DB user wasn’t defined, but thinking about it, the steps that I took that may point to how I was able to import the package. More on that once Second Level Support look into the issue. Having said that, my client has been patient. Hopefully, a speedy resolution is at hand. Thanks again, Sam

    • Alessandro
      • Nightcrawler & Daydreamer

      Hey Sam.

      No worries, take some time and let us know. In addition to this thread, I would like to inform your that both Origin and Destination site shouldn’t redirect to avoid any redirection loops.

      Feel free to reach us back.

      Kind regards,
      Alessandro.

  • Cave Consulting
    • Google Cloud Partner

    Hey Nahid

    We are actually running into the same issue as this person. Our DB info is correct and it unpacks all files, but fails right at the DB import. I’m suspecting it may be due to DB version mismatch but the credentials are definitely correct. Our new host only does MariaDB 10.x where we are coming off of MySQL 5.7 from the previous hosting provider. Can you confirm if this mismatch would throw this error? Thanks!

  • Olivija Guzelyte
    • WP Core Meltdown

    Hi there Cave Consulting

    Hope you’re well!

    I just checked with the Shipper team and got informed that MariaDB to MySql migration shouldn’t be a problem. You should double-check your credentials and try to run the migration again, or try the Shipper API migration.

    If the above doesn’t work, you can open a ticket here:
    https://premium.wpmudev.org/hub/support/#get-support

    with the details of your issue and we can inspect it further.

    Kind regards,
    Olivija

    • Cave Consulting
      • Google Cloud Partner

      Hey Olivija Guzelyte

      Yes, you are correct. I actually figured out the issue I was running into with the installer.php file. My issue was running it with a non-TLS connection, so I’m not sure if that helps or if it was the same problem for ribman but once I did with HTTPS:// instead of HTTP:// that resolved the same error I was running into while trying to run the installer. Thanks!