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Shipper Package generation error

Shipper is unable to generate package. It is stopping at 38%.

Wed, 26 Feb 2020 8:35:33
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Shipper Pro
  • Adam
    • Support Gorilla

    Hi Yaniv

    I hope you’re well today!

    I checked the site and could see the issue there. I also tried to slightly change the Shipper settings to make it use less resources but to no luck so far.

    I’ve asked our developers for consultation on this. They’ll look into it and we’ll update you here with further information so please keep an eye on this ticket.

    Kind regards,
    Adam

  • Yaniv
    • Flash Drive

    It did work yesterday, it created a package but I wasn’t able to download it, got the error as in the screenshot. I had to delete the package file as I couldn’t download it. But then I felt I should be able to download it via FTP but shipper couldn’t create the package, it would stop at 38%.

  • Adam
    • Support Gorilla

    Hi Yaniv

    I’ve passed that information over to our developers too. It looks to me like regardless of whether you use package or API migration, the server is “failing” at some point (in that sense that it stops handling further process) so that causes the package creation/Hub communication to stop.

    We really need our devs to look into it.

    It might take slightly longer for them to respond than it usually takes us as they are dealing with a lot of complex tasks on daily basis but we’ll update you here as soon as we hear back from them.

    Kind regards,
    Adam

  • Panos
    • SLS

    Hi Yaniv ,

    Since you mention 81%, it’s probably some table not possible to be included. So I tested with a package migration excluding files in order to reach the tables sooner. From what it seems it’s the postmeta table that causes this issue. This is probably related to the size of that table.

    So I would suggest to start an api migration by excluding that table, I wasn’t sure about the destination site so I couldn’t start it on my own :slight_smile:

    Once migration is done you can export and import the postmeta table using phpmyadmin.

    Kind regards!

    • Yaniv
      • Flash Drive

      Hi Panos,
      The destination is a wordpress hosting, its pre installed & I don’t have access to phpmyadmin, so would need an alternate solution.
      I had shared the admin credentials of source & destination with support team during the initial conversation, thought it would be shared with everyone in the team.

  • Yaniv
    • Flash Drive

    Since Panos mentioned that issue was because of the large table I hope it was caused by a few woocommerce plugins installed, since I’m not using them as of now & can be reinstalled later I thought of removing it & trying the api method again, will update the result soon.