New to the community? Start here

Shipper Package migration Unable to open Archive

I tried the shipper package migration but it gives me the following issue:
AJAX: Unable to open archive when I try to run the installer and perform an import.

Sat, 28 Dec 2019 3:58:59
More Shipper Pro discussions
Shipper Pro
  • Prathamesh Palve
    • Tech Support Team Lead

    Hello I CAN Apply ,

    I was able to replicate the issue while on chat which is why I have flagged the issue to our SLS Team (code experts) so that they can dig into this issue further for you. As the SLS team is constantly working on such critical issues it usually takes a bit more time than the first level support.

    We would also keep the track on the same and an update will be posted here as soon as more information is available. I appreciate your time and patience here.

    Regards,
    Prathamesh Palve

  • Tho Bui
    • SLS

    Hey there I CAN Apply ,

    I tried to download the backup file, but it seems has an issue with the zip file because I still can’t unzip it. Can you re-check/download again from the original source, or try to unzip on the file manager to another to check this? If this still not work, can you try to export from your Source site again?

    Kind Regards,
    Tho Bui