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[Smartcrawl] Redirect 301 not working

I set up redirects 301on my site and they do not work. During the chat we try plugin and theme conflict – redirect still does not work.

What could be the issue here? I provided a staging site.

Thank you

Thu, 28 Jun 2018 2:51:55
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  • Patrick Freitas
    • FLS

    Hi M.

    Sorry to hear that you are having this issue. I made a test on the stating site and removed the https from stating site, once this doesn’t have on this site, and I it is able to redirect the link you can see on this example statingsite/our_products/organic-agave-inulin-powder/

    I activated all the plugins to try to replicate the problem but on the stating site I wasn’t able.

    Was the plugin/theme test made on the stating on live site?

    Wouldn’t you mind please to enable the debug on the live site? on wp-config.php

    above /* That’s all, stop editing! Happy blogging. */ use the code:

    // Turn debugging on
    
define('WP_DEBUG', true);
    

    
// Tell WordPress to log everything to /wp-content/debug.log
    
define('WP_DEBUG_LOG', true);
    

    
// Turn off the display of error messages on your site
    
define('WP_DEBUG_DISPLAY', false);
    

    
// For good measure, you can also add the follow code, which will hide errors from being displayed on-screen
    
@ini_set('display_errors', 0);

    Try to access any URL to redirect, then back to WordPress root folder/wp-content check for any debug.log, change it to debug.txt and attach on reply.

    Let me know the results.

    Best Regards,

    Patrick Freitas