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[Smush] Bulk Smush Stuck

I tried to run Bulk Smush but it keeps loading and stuck.

Sun, 5 May 2019 15:41:57
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  • Adam
    • Support Gorilla

    Hi Shoueeb

    I hope you're well today and thank you for your question!

    I checked the site and it looks like at the moment most of the images are actually optimized. You can see it in Media Library. There was 335 images reported by Smush as needing optimization and when I started bulk-smushing, it started to work. First five images were processed fine, then it got stuck on sixth one with the same error in the browser console that was discussed during the chat.

    Since I don't have any access to your server and the database, I'd like to ask you to check one thing then. Could you please:

    – access your site's database via phpMyAdmin (usually available directly form cPanel or similar hosting management panel)

    – select the "_16X_postmeta" table

    – select "Search" tab in phpMyAdmin

    – put 28967 in a post_id field and run search

    This should return meta data associated with an image of an ID of 28967 which is the image the process stopped at during my check. Take a look at the value of "meta_value" for the "_wp_attached_file" meta-key in search results.

    Here's an example of such search result from my own site for the image of ID 100 (for reference):

    [attachments are only viewable by logged-in members]

    Let me know what's the value in there, please.

    Best regards,

    Adam