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[Smush Pro] Directory Smush stuck

When I try to run Directory Smush on my theme’s dir, it gets stuck at 27% and won’t go any further.

Wed, 24 Jul 2019 20:09:43
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  • Nithin Ramdas
    • Support Wizard

    Hi BBP,

    I checked your website and could notice the Directory Smush keeps on loading without any progress. However, it seems to smush images individually when marked.

    On further troubleshooting, I could notice console errors pointing to 414, and 404 errors. This seems more specific to the server-side.

    I tried to increase the available memory resources to the following in the server-side by creating php.ini file in the root directory, and by adding the following rules:

    upload_max_filesize = 128M
    
post_max_size = 256M
    
memory_limit = 512M
    
file_uploads = On
    
max_execution_time = 800

    But it doesn’t seem to increase the PHP resources in any way. Checked whether there is any out of the box settings in cPanel provided but I don’t see any such options to increase these value via the Cpanel too.

    Could you please get in touch with your hosting provider, and ask to increase the PHP resources as listed above?

    Also, make sure to check with the Host whether they are blocking admin-ajax.php requests in their side or not too. If there are too many requests there are some chances the host could be blocking it too.

    Please do let us know what your hosting provider has to say so that we could give a closer look if needed. Have a nice day ahead.

    Best Regards,

    Nithin