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[Smush Pro] Images disappear after activating CDN

When I activate Smush CDN and images on site disappear. Would you please fix this issue?

Fri, 27 Sep 2019 6:38:23
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  • Nebu John
    • FLS

    Hi Matthew ,

    Sorry to know that you are having an issue with our plugin.

    The issue has been escalated to our Second Level Support team. They’ll be back to us with confirmations if this is a bug, clues, workarounds, and fixes (if possible) for now in this ticket (or we’ll be updating the ticket as soon as we hear back from them internally). Please note that the response time of the Second Level Support team might be a bit delayed than that of the general Support staff. We really appreciate your patience and consideration regarding this.

    Kind Regards,
    Nebu John

  • Tho Bui
    • SLS

    Hello Matthew ,

    Regarding your issue, our developers are already working on this. The issue relates to plugin Woocommerce Square, while doing the job this plugin has taken over almost memory and the site reaches the memory limit.
    In this case, I have prepared a custom snippet which you can use as a guide here :
    https://gist.github.com/wpmudev-sls/af6d26e17836193892314c27b6f0c56f

    You can download a zip, unzip it and upload file wpmudev-limit-memory-for-woocommerce-square-job.php to your wp-content/mu-plugins folder. If that folder doesn’t exist you can simply create it.

    And there are lots of plugins on your site. In order to improve your site, I suggest you disable some plugins which you don’t need or just activate when you need them.

    If you are not familiar with mu-plugins you can read about them here:
    https://wordpress.org/support/article/must-use-plugins/

    Kind Regards,
    Tho Bui

  • Matthew
    • WPMU DEV Initiate

    Thanks for your continued working on the CDN case. I have read through your message. It will be better for the CDN team to complete the installation onto allurefest and configuration of the suggested plugin to handle Square memory usage.

    Again, thanks for your support.

    Matthew.

  • Nebu John
    • FLS

    Hi Matthew ,

    We have uploaded the custom snippet to wp-content/mu-plugins. The WP admin credentials that you have shared is not working anymore, please do activate Smush CDN from your end.

    Also, please consider disabling some plugins which you don’t need or just activate when you need them as suggested by Tho Bui.

    If you have any further queries, please let us know.

    Kind Regards,
    Nebu John

  • Tho Bui
    • SLS

    Hey there Matthew ,

    Sorry to hear about this, I am mistaken when setting the maximum memory limit of Woocommerce Square Job only 100bytes instead of 100MB as I expected. I updated this MU plugin. So can you check again on your Woocommerce Square Admin, maybe need some time for sync.

    Kind Regards,
    Tho Bui