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[Smush Pro] Onboarding got stuck and gave 403 error

When activating Smush and going through the onboarding setup, I got stuck on it. When I pressed the “Finish setup” button, it didn’t do anything and there was a 403 error in the console.

Thu, 17 Oct 2019 3:10:47
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Smush Pro
  • Nithin Ramdas
    • Support Wizard

    Hi Ashley ,

    We tested this our side but I’m afraid there wasn’t any instance where we could replicate such an issue on our test servers. I further troubleshoot on your website to see whether I could replicate but it seems to work fine too.

    Was the issue only specific to the mentioned website? or do you notice similar issues with other websites too? If you think there are any specific steps to replicate the issue please do let us know so that we could check further if needed.

    We have already brought this into our developer’s attention to see if there are any further improvements needed regarding these workflow too.

    Regards,
    Nithin