Some 301 redirects are not working

We just updated our site, we’ve updated the PHP version, MySQL version and updated to WP 5.0.3. We done an audit on all plugins and removed the plugins that have not been updated in some time. One plugin was used for redirects so we decided to use SmartCrawl instead.

However, only some of the redirects are working and others are not. Seems that the redirects that include “index.php” on the URL are not working, the redirect just “removes” the index from the URL and it does not redirect to the new URL. So it’s only some of the rules that are not working.

For example: https://www.mc***ts.ie/index.php?g=trade&c=1001

Should redirect to: https://www.mc***ts.ie/trade-professionals/order-online/

But instead it redirects to: https://www.mc***ts.ie/?g=trade&c=1001

I wonder would it have something to do with the last URL redirect?

  • Nithin Ramdas
    • Support Wizard

    Hi Dave,

    I could notice similar anomalies regarding the mentioned redirection when tested. This could be more related to the mentioned URL.

    I’m bringing this into our developers attention, so that we could see if there is any quick workaround to help get this working in your site.

    Will keep you posted once I get further feedback regarding this from the developer asap. Have a nice day ahead. :slight_smile:

    Regards,

    Nithin

  • DEITG
    • DEITG I.T Generalists

    Hello,

    I have some updated information that may help.

    I deactivated the Smart Crawl plug-in and enabled Eggplants 301 redirects. All redirects now function correctly. When I deactivated Eggplants 301 and Enabled SmartCrawl some of the re-directs are failing again.

    -Dave

  • Nithin Ramdas
    • Support Wizard

    Hi Dave,

    Thanks for keeping us updated, our developer went through the issue, and they have confirmed this as a bug, which fortunately we have fixed in the upcoming release.

    At the moment, I’m afraid, I don’t have an exact ETA on when the next release will be made live, we are working on couple more changes, and once it’s done, the new update should be out soon.

    Until this is fixed in the next update, I’m afraid, it would be better tot make use of Eggplants 301 plugin to redirect such URLs:

    /index.php?g=trade&c=1001

    Sorry for any inconvenience due to this. Have a nice day ahead. :slight_smile:

    Regards,

    Nithin