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Sync issue between Hub and Site

I can notice a sync issue between site and Hub for security reporting. My site doesn’t have file scanning report ON, but on Hub showing it’s scheduled for weekly. That’s false actually.

Tue, 9 Apr 2019 4:37:00
  • Adam
    • Support Gorilla

    Hi WEdev

    I hope you’re well today and thank you for your question!

    I did some tests on my end with one of my test sites and I can confirm that this is not behaving exactly as expected. I think we got some “sync” issue here as even though there is some “grace period” in how the data is updated in The Hub (due to The Hub’s front-end being cached) that’s still not consistent and the configuration information changes a bit unexpectedly.

    That being said, I’ve reported it already to our developers as a bug so they could look into it and roll out a fix/improvement. I believe that would rather be a patch on The Hub so on our end but just in case, please make sure that you’re also keeping Defender up to date.

    As for now, I noticed that simply turning reporting for any of the Defender features on and off (e.g. if you got File Scanning off, turn reporting on and back off) in the plugin settings helps sync that information so you might want to give it a go.

    Kind regards,

    Adam