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[The Hub Client] Ability to change the domain associated with a subscription, or add multiple doma

3

Hi-I’m looking for the ability to change the connected domain on an existing subscription/client, as sometimes this changes and i dont want to have to re-bill my clients.

As well, to be able to add multiple domains/connected website associated with one client – for those who host multiple sites with me.

Thanks!

Fri, 25 Aug 2023 3:20:10
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The Hub Client
  • Nithin Ramdas
    • Support Wizard

    Hi John ,

    I’m looking for the ability to change the connected domain on an existing subscription/client, as sometimes this changes and i dont want to have to re-bill my clients.

    At the moment, I’m afraid it isn’t possible to modify a subscription which is already billed. You’ll have to bill the client again to add more sites. We already have plans to improve this down the roadmap to provide more features to update the subscriptions in such use cases.

    I’ll make sure to let our Clients and billing team know about your feature request.

    As well, to be able to add multiple domains/connected website associated with one client – for those who host multiple sites with me.

    Irrespective of the subscription, you should be able to add the clients to the website via the Hub as shown here:

    [attachments are only viewable by logged-in members]

    Best Regards,
    Nithin

  • John
    • WPMU DEV Initiate

    Hey again Nithin Ramdas thanks for the reply here. Glad to know that’s in the works!

    As for the multiple domains part, coming from ManageWP I feel they handled this well – as you can click on a click profile, and see all of the clients’ websites associated with that client. Then, you can also set global reporting to include all of that client’s websites together, rather than setting it all up separately. This could align with the billing portion too- to be able to see all of the client’s linked websites right on their billing dashboard for easy access to the subscriptions too – which would be very helpful to have! Thanks