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While The Hub has the Tickets section for clients, without the ability for clients to email [email protected] and have a ticket created for them it’s not very useful. Clients don’t normally log into the hub in order to create a ticket so I resellers either need a separate ticketing system or they need to manage all of their requests via email. Please consider adding the ability for clients to create tickets via an email or at least create an API that allows us to create a ticket so we can integrate email requests into the tool.
