I have seen a few people asking for a ticketing system for THC. I thought it would be an interesting idea to add a form field to Forminator to allow people submit a ticket on your sites support page and have this ticket be populated on a list in the wpmudev hub… Then add a filter to the site manager for > client sites/incomplete tasks/in-progress tasks. Allow options for marking a task as (in-progress or complete) or decline out-of-scope tasks(with refund on decline?). Tasks marked complete will send an email verifying completion with the ability to attach images or other files.
This will create a unique way for people to handle support or even charge for development tasks using Forminator and its e-sign/billing options.
The features above in combination with a (non-live) messaging system between regular Hub and THC would be great additions, if at all possible.
